Remote Implementation Specialist

We are looking for a skilled and experienced Implementation Specialist to manage key phases of our Mpower project deployments. The successful candidate will focus on Asset/Inventory Readiness, Virtual instructor-led training, and support during and after go-live. The successful candidate will be crucial in ensuring that all assets and inventory are prepared, end-u are trained, and the project transitions smoothly from cutover to hypercare.
Key Responsibilities:
Asset/Inventory Readiness Training:
o Lead the Asset/Inventory Readiness training, ensuring all assets and inventory are properly aligned with system requirements.
o Conduct assessments to verify that inventory data is accurately entered and categorized.
o Provide guidance and address any issues related to asset management and inventory tracking.
Virtual Instructor-Led Training (Clerk, ML, & Tech):
o Deliver virtual instructor-led training sessions tailored for Clerks, Material Leads (ML), and Technicians within a maintenance organization
o Ensure that end user has a robust understanding for MPower software and is properly prepared for go live.
o Support and assist end u throughout training sessions.
Cutover/Blackout Week Preparation/Training:
o Coordinate and lead training sessions and cutover/blackout week preparation activities.
o Work closely with the deployment sites business unit to ensure that all necessary tasks are completed in preparation for go-live.
o Communicate cutover plans and blackout procedures to all relevant stakeholders, ensuring they are fully prepared.
Go-Live Support/Completion of Tasks (Week 1):
o Provide on-site or remote support during the first week of go-live to ensure the successful completion of all critical tasks.
o Troubleshoot and resolve any issues that arise during the go-live period, ensuring minimal disruption to operations.
o Monitor progress and provide updates to the project leadership team.
Support/Hypercare:
o Lead the post-go-live support and hypercare phase, providing ongoing assistance to end-u as they adapt to the new system.
o Monitor u system performance and user feedback, identifying and addressing any lingering issues.
o Ensure a smooth transition from hypercare to steady-state operations, handing over to long-term support teams as necessary.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

3+ years of experience in implementation or deployment roles, preferably in a technical or IT environment.
Strong training and presentation skills, with experience in virtual instructor-led training.
Excellent organizational and project management skills, with the ability to manage multiple tasks simultaneously.
Strong problem-solving abilities and attention to detail.
Proficient in Microsoft Office Suite and Project Management tools.
Strong communication and interpersonal skills, with a focus on customer service.

Nice to Have Skills & Experience

Experience in large-scale IT or software implementations.
Familiarity with inventory and asset management systems.
Knowledge of project management methodologies
Experience with post-go-live support and hypercare processes.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.