Information Services Supervisor

Join Our Team as an Information Services Supervisor!

The City of Hillsboro is growing, and so is our Information Services (IS) Department! We are looking for an Information Services Supervisor to help lead our expanding support team and shape the future of IS service delivery. If you're passionate about managing technical teams and thrive in a dynamic environment, this is the opportunity to make a real impact.

About the Role: As one of three Information Services Supervisors, you will oversee a team dedicated to managing the City's desktops, laptops, mobile devices, servers, virtualization platforms and key systems, such as Microsoft System Center. You'll be instrumental in ensuring our technology infrastructure runs smoothly, securely, and efficiently across all departments.

Key Responsibilities:

• Lead and manage a team of 5-8 computer support specialists and network administrators.
• Oversee patch management for desktops, laptops, servers, and mobile devices to ensure security and stability.
• Develop procedures aligned with cybersecurity policies, ensuring consistent support and adherence to security standards.
• Manage system inventory, coordinate replacement cycles, and integrate with ServiceNow for efficient service management.
• Utilize existing monitoring tools to ensure maximum system uptime and performance.
• Oversee the management, design and maintenance of the virtual server environment.
• Collaborate with the Computer Support and Infrastructure Support supervisors to provide seamless support to City staff.

Current Projects You'll Oversee:

• NetMotion Upgrade
• Police K9 Tactical Camera Project
• Security Cameras Installation at Fire Stations
• Development of policies, standards and procedures for the cybersecurity program
• Integrate technical assets into ServiceNow and develop a system replacement roadmap

What We're Looking For: We are seeking candidates with hands-on experience managing a team responsible for end-user and system support in a Microsoft Windows environment. Strong knowledge of Windows 10 & 11, Microsoft Server 2019/2022, virtualization, Office 365, patch management, Active Directory, network system backup and recovery and system administration is key.

Ideal candidates will also bring:

• Project management experience: Overseeing technology deployments and system upgrades.
• Team leadership: Guiding and developing technical support teams.
• Inventory management: Tracking and managing IT assets effectively.

For more details, please click on this link for job classification description: Information Services Supervisor

Acceptable Experience and Training

• Education: Associate's degree in Computer Science, Information Services, or a related field (or equivalent experience).
• Experience: 5+ years of relevant experience, including 2 years in a supervisory role.
• Certifications:
  • Valid Driver's License and safe driving record.
  • Law Enforcement Database System (LEDS) Certification (within 12 months of hire).
  • Ability to pass a comprehensive background investigation.

Additional Information

Commitment to Diversity, Equity & Inclusion
Hiring a workforce that reflects the diverse community we serve is essential to delivering exceptional City services and programs. The City of Hillsboro is committed to creating and supporting an inclusive and welcoming environment for all employees to thrive. We value, respect, and empower employees as unique individuals with authentic voices and diverse ideas.

Great Benefits at the City of Hillsboro
At the City of Hillsboro, we believe in supporting our employees with a comprehensive benefits package that promotes your health, well-being, and financial security. Here are just some of the excellent benefits we offer:

• Retirement Plans: Access to PERS/OPSRP retirement plans and a Deferred Compensation program with up to 2% employer matching contributions.
• Healthcare Coverage: Employer-sponsored medical, dental, and vision plans for you and your family.
• Health Reimbursement: VEBA Health Reimbursement Arrangement and Flexible Spending Accounts to help you save on healthcare expenses.
• Insurance: Life insurance coverage for your financial peace of mind.
• Wellness Programs: Membership to the Hillsboro Community Center, participation in the Healthy Hillsboro program, and access to the Employee Assistance Program (EAP).
• Paid Time Off: Generous leave policies, including 11 paid holidays, 2 personal leave days, 18 vacation days (for 0-5 years of service), and 12 sick days per year.
• Commuter Benefits: TriMet Annual Pass to make your daily commute easier.
• Additional Incentives: Bilingual Incentive Pay for employees who provide support in multiple languages.

Tentative Recruitment Schedule

Application Period September 13 - 29, 2024 Application Review Completed Friday, October 4, 2024 First Round (Virtual) Interviews October 14 - 18, 2024 Second Round (In-Person) Interviews November 7 - 8, 2024
*Tentative schedule is subject to change based on City of Hillsboro needs.

EEO