Position Summary:

Tier 2 Support Configure PC/Mac Troubleshoot hardware and software Support, maintain, and enhance DOM IT Internal HelpDesk applications and databases Collect and maintain accurate annual inventory of all services compiled from various sources and repositories (i.e. SCCM, Casper, REDCap, Servers) Configure and troubleshoot printer, copier, etc. Maintain and support conference room equipment Train junior or new HelpDesk staff Write simple batch scripts to automate tasks Consult with vendors on troubleshooting and solution Work closely with HSIS and UAB Central IT on integration Write documentation and knowledgebase articles We are always on the lookout for dynamic and energetic person to assist us with these responsibilities.

Salary Range: $47,665 - $77,455

Qualifications

Bachelor's degree in Computer Science, Information Technology or a related field and three (3) years of related experience required. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE. A list of experience and education substitutions can be found on the UAB Compensation website, if job allows for such substitutions.

There are tremendous opportunities for growth and professional development. In addition to the technical responsibilities, the person will have these additional duties. Be a team player Self-motivated Effortlessly work in a constantly demanding environment Work under minimal guidance Excel in Customer Service Evaluate, test, and suggest new technologies Documentation Work closely with HSIS and UAB Central IT on integration.