Information Technology Specialist I

Under general supervision of an Information Technology Supervisor II, the Information Technology Associate (Associate), will support the Production Operations (PO) Unit, and other customers within the State Controller's Office (SCO). The duties of this position are focused in the Software Engineering domain, however, work may be assigned in other domains as appropriate. The Associate will provide an expert level of technical support. The Associate will analyze, develop, resolve and implement changes utilizing advanced technologies. The Associate must possess excellent interpersonal skills and communicate effectively in person, over the phone, and electronically with SCO personnel and external clients/peers. The incumbent must be able to work off-shift schedules (evenings and nights), weekends, and be on call in an Operational or Business Recovery event.

Duties and Responsibilities:
(Candidates must perform the following functions with or without reasonable accommodations.)

• Provide an expert level of technical support as well as higher level of analytical skills to resolve the most complex California Department of Technology (CDT) mainframe issues, SCO's IT system interfaces, online Customer Information Control System (CICS) regions, critical Virtual Storage Access Method (VSAM) files, Integrated Data Management Systems (IDMS) applications and Focus Databases.As projects are assigned, represent the PO unit on tasks requiring technical support of our z/OS and UNIX environments. This may include special projects or assignments utilizing the Hierarchical File System/Multiple Virtual Storage (HFS/MVS) UNIX installations, OCOPY utilities. Collaborate with project leads and managers concerning the implementation of the FI$Cal project and/or any special production and modifications to be processed.

• Maintain, coordinate production releases and act as the Subject Matter Expert (SME) between programmers, customers and PO staff. Provide online monitor support for the department.Perform update installations, run daily, weekly, monthly and periodic processing cycles and execute order driven on-demand requests for SCO's key sub-systems and processes to include:California Financial Information System (CFIS) Claims, Direct Deposit Claims (DDC), Medi-Cal Payment Reimbursement (MPR) claims, Retired Rolls, Lottery claims, Lottery Apportionments and Lottery Franchise Tax Board (FTB) Offsets, Payroll, Business Month, Employment History (EH) and Leave Accounting System (LAS).

• Analyze new program documentation, Job Control Language (JCL), Interactive System Productivity Facility (ISPF) dialogs released by programmers for compatibility with the existing production environment.

• Collaborate with CDT and /or the Enterprise System Support (ESS) Unit to ensure new hardware/software installations will not negatively affect PO production processing. Work with CDT to ensure the latest encryption software is implemented for data security. Analyze current data file transfer methods by working with the CDT and the customer to see if the connectivity lends itself to a secure transport of confidential data. Determine if customers can securely connect through the internet into the CDT and eventually the SCO.

• Analyze and identify system configuration and performance measures with CDT, ESS staff and make recommendations on changes that will benefit the SCO.

• In a backup capacity, develop, install and maintain the IT Global Calendar (IGC) that is utilized during the execution of production batch processes via the Enterprise Systems Platform (ESP). Obtain the workload calendars from SCO divisions and transfer the workload process to the IGC when necessary. Update changes that occur from the customer's workload immediately to the IGC. When working on the IGC, all processing must halt until updates are completed. Research and resolve complex mainframe production issues and operation recovery needs.

• Develop, research, schedule, and troubleshoot space management reports, data file reports and the status of current projects. Advise and participate in establishing processing schedules, control procedures, and system testing methods. Evaluate and identify new technical software products for upgrading the department mainframe operating system as well as communicating the results and providing recommendation to the technical team. Develop and process job stream tests for large and/or complex systems. Develop, maintain and provide documentation on procedures, guidelines and online information for the PO unit.

• Provide documentation on basic procedures and guidelines for execution of all production batch processing. Update documentation residing on PO's SharePoint site for PO staff use. Test installations, copy data, maintain conversion lists, notify customers, and update production JCL with new encryption program for future tape builds. Assist in developing training material for changes to the PO environment. Provide technical training to the PO staff on the fundamental changes to JCL, International Business Machines (IBM) utilities, ISPF, and various environments.

You will find additional information about the job in the Duty Statement .

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SPECIALIST I
• INFORMATION TECHNOLOGY ASSOCIATE

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-448308

Position #(s):
051-340-1402-XXX

Working Title:
Information Technology Specialist I

Classification:
INFORMATION TECHNOLOGY SPECIALIST I $6,323.00 - $8,475.00 A
$6,954.00 - $9,319.00 B
$7,635.00 - $10,230.00 C

Shall Consider:
INFORMATION TECHNOLOGY ASSOCIATE
$4,791.00 - $6,421.00 A
$5,266.00 - $7,058.00 B
$5,757.00 - $7,716.00 C
$6,331.00 - $8,485.00 D

# of Positions:
1

Work Location:
Sacramento County

Telework:
In Office

Job Type:
Permanent, Full Time

Facility:
Information Systems Division

Department Information
The Office of the State Controller (SCO) is the destination employer within the State of California. As California's chief fiscal officer, the Controller's Office ensures accountability and transparency of California's financial practices while promoting fairness and opportunity for all. Here, you'll work in a collaborative and supportive environment with diverse opportunities for professional growth and development. A career with the SCO offers meaningful work that directly impacts the state's future.

The Information Services Division (ISD) of the California State Controller's Office is the technology hub that drives innovation and efficiency across the agency. ISD is responsible for developing, maintaining, and enhancing critical IT systems that support the State's payroll, accounting, and financial reporting functions. If you're passionate about software development, cybersecurity, data management, or IT project management, ISD offers a dynamic environment for tech professionals looking to make a meaningful impact.

Take the next step in your career with an organization that values innovation, integrity, and the well-being of its employees. Apply today and build a California where everyone thrives!

To learn more about the SCO, visit: https://www.sco.ca.gov/index.html

How did you hear about us? Take our survey here: https://www.surveymonkey.com/r/SCOJOBS

Special Requirements

A resume is required.

A Statement of Qualifications is required; please see 'Required Application Package Documents' for instructions.

Take the Information Technology Specialist I examination here:
https://calcareers.ca.gov/CalHRPublic/Search/ExamSearchResults.aspx#classid=7166

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 9/24/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

State Controller's Office
Attn: Human Resources Office, J.W.
300 Capitol Mall 3rd Floor, Ste 300

Sacramento , CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

State Controller's Office
Attn: Human Resources Office, J.W.
300 Capitol Mall 3rd Floor, Ste 300

Sacramento , CA 95814
Applications dropped off in person must be received by 5 p.m. in HR, by the final filing date.
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Prepare an SOQ for the hiring manager's review. Your responses must be no more than two typewritten pages in length, using 12-point font, one-inch margins, and include your first and last name in the upper right-hand corner of each page. Applications received without an SOQ will not be considered.
  • Please describe your knowledge and experience with IBM mainframe platform.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Denise Middleton
(916) 323-6695
dmiddleton@sco.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
SCO EEO Officer
(916) 324-2223

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.