Information Technology Specialist

Summary

The Smithsonian Institution is the world's largest museum, education, and research complex, with 21 museums and the National Zoo. This position is in the National Museum of African American History and Culture (NMAAHC). The National Museum of African American History and Culture is a national museum for the study and exhibition of African American history and culture.

More than one selection may be made from this announcement.

This job is open to

• Individuals with disabilities
• Federal employees - Competitive service
  
  Current or former competitive service federal employees.
• Land & base management
  
  Certain current or former term or temporary federal employees of a land or base management agency.
• Military spouses
• Family of overseas employees
  
  Family members of a federal employee or uniformed service member who is or was, working overseas.
• Peace Corps & AmeriCorps Vista
• Special authorities
  
  Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
• Veterans

Clarification from the agency

This Merit Promotion position is open to Current Federal Employees and Former Federal Employees with permanent status or reinstatement eligibility. Individuals who are eligible for a special appointing authority may also apply such as Individuals with Disabilities (Schedule A), former Peace Corps, AmeriCorps, and Vista volunteers; certain Military Spouses, or individuals eligible under various programs for Veterans (VRA, VEOA, 30% disabled).

This job is also open in another announcement to:

• The public

This job is also open in another announcement to:

• The public

Duties

The IT Specialist (SysAdmin) is responsible for ensuring the availability and functionality of the Museum's IT systems.

In the position, you will:

• install, configure, troubleshoot, test and maintain hardware and software to ensure the availability and functionality of NMAAHC's IT systems.
• perform administrative duties related to the system administration of IT systems, that include participation in system development lifecycle processes for new or modified systems; assist with licensing renewals and replacements.
• perform research and provide oversight of contract vendors performing work on smaller IT contracts, purchase orders, and/or task orders.
• assist in conducting studies or analysis on existing and new systems that encompass one or more areas of IT (security, applications, LAN/WAN, customer support, audio/video, etc.); participate in identifying operational improvements, developing and maintaining the enterprise architecture; and perform a variety of telecommunication control functions.

Requirements

Conditions of Employment

• Pass Pre-employment Background Investigation
• May need to complete a Probationary Period
• Maintain a Bank Account for Direct Deposit/Electronic Transfer
• Males born after 12/31/59 must be registered with Selective Service.

Conditions of Employment

Qualification requirements, including one year time-in-grade at the next lower grade level for promotion candidates, must be met within 30 days of the job announcement closing date. See the 'Required Documents' section for additional information.

For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website.

Qualifications

Basic Requirements:
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

In addition to the basic qualification requirement above:

You qualify for this position if you have one year of specialized experience equivalent to at least the GS-07 level in the Federal Service. For this position, specialized experience is defined as demonstrated experience 1) designing, implementing, and maintaining information technology AND audio-video systems and applications in the museums, arts, and education sectors; 2) supporting the system development lifecycle for new or modified systems and applications; 3) providing technical customer support to end-users; and 4) providing technical oversight over contractors.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.

Or Education: Two full years of progressively higher level graduate education leading to a master's or equivalent degree related to the position may be
substituted to meet the experience requirements.

Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Or a Combination: Education and experience may be combined to meet the basic qualifications. For a full explanation of this option please see the Qualification Standards. Special Instructions for Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. For instructions on where to fax these documents, see the "Required Documents" section of this announcement.

Education

This position has no basic education requirement.

Additional information

This position is included in the bargaining unit.

Current or Former Political Appointees: Beginning January 1, 2010, agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Office of Human Resources. Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:

• Position title;
• Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
• Agency; and,
• Beginning and ending dates of appointment.

Recruitment Incentive: Recruitment incentive(s) may be authorized for this position. However, approval for incentives are contingent upon various availability. If authorized, certain incentives will require the incumbent to sign a service agreement to remain in the Federal government for a certain time period.

Note: This statement does not imply nor guarantee an incentive will be offered and paid.

Selections may be made for vacancies across the Smithsonian Institution (SI). By applying to this position, you agree to allow your application and other personal information to be shared with one or more SI hiring officials for employment consideration for same/similar positions within the location(s) identified in this announcement.

ATTENTION: Due to the large number of qualified applicants for positions of this type, this job announcement will close at 11:59 pm Eastern Time on either: (A) The closing date listed above or (B) The date that 100 applications are received; whichever occurs first. If the announcement closes on the date that 100 applications are received, all applications submitted by 11:59pm that day will be given consideration, including those in excess of 100. We encourage applicants to apply as soon as possible to ensure their applications are submitted before the announcement closes. We will not consider applications which are late due to the announcement closing once the above number of applications is reached.

• Benefits
  
  The Federal Government offers a comprehensive benefits package.
  
  Please see Benefits at https://www.si.edu/OHR/benefits for a complete description.
  
  Flexible Spending Accounts - https://www.fsafeds.com/
  Health Insurance - http://www.opm.gov/insure/health/index.asp
  Leave - http://www.opm.gov/oca/leave/index.asp
  Life Insurance - http://www.opm.gov/insure/life/index.asp
  Long Term Care Insurance - http://www.ltcfeds.com
  Retirement Program - https://www.opm.gov/retirement-services/

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants for this position may be evaluated in multiple stages. The first stage is an evaluation of responses to the online multiple-choice questions that assess your experience, education, and/or training for the competencies below:

1. Knowledge, skill and experience in installing, configuring, troubleshooting, testing & maintaining hardware & software to Museum IT systems.
2. Knowledge of and experience in selecting and using federal, state, and local museum rules, regulations & procedures for development of lifecycle processes for new or modified systems as well as licensing renewals & replacements.
3. Knowledge of and experience in selecting rules, regulations and procedures related to Federal Contracting and providing oversight to outside vendors involved with performing work on smaller IT contracts, purchase orders, and/or task orders.
4. Knowledge and experience with assisting in the study and analysis of one or more areas of IT (security, applications, LAN/WAN, customer support, audio/video, etc.); participating in the identification of potential operational improvements, development & maintenance of enterprise architecture; and performance of a variety of telecommunication control functions.

BASIS OF RATING: Your application will be evaluated & rated by the system and a Human Resources Specialist (HRS). To determine if you are qualified for this job, a review of your application & supporting documentation will be made and compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. The score is a measure of the degree to which your background matches the knowledge, skills, and abilities required of this position. If, after the HRS reviews your resume and/or supporting documentation, a determination is made that the score you received is not a true reflection of your qualifications and/or experience, your score can and will be adjusted to reflect the information you provided. Follow all instructions carefully. Errors or omissions may affect your rating. Your resume should provide detailed information regarding how your education & experience relate to this position, including the major duties & qualifications criteria listed.

Veterans Employment Opportunities Act (VEOA): If applying for a VEOA appointment, you must be a veteran and honorably separated and either a preference eligible or have completed 3 or more years of active service. ("Active Service" under this law means active duty in a uniformed service and includes full-time training duty, annual training duty, full-time National Guard duty, and attendance, while in the active service, at a school designated as a service school by law or by the Secretary concerned.) A veteran who is released under honorable conditions shortly before completing a 3-year tour is also eligible.

Noncompetitive Appointment Authorities: The following links contain information on the eligibility requirements to be considered under a noncompetitive appointing authority:

• Primary Appointing Authorities for Career and Career-Conditional Appointments
• Hiring Authorities for Veterans
• People with Disabilities

Important Note:

Your resume and supporting documentation will be compared to your responses to the occupational questionnaire or other assessment tool for consistency.

You may preview questions for this vacancy.

• Benefits
  
  The Federal Government offers a comprehensive benefits package.
  
  Please see Benefits at https://www.si.edu/OHR/benefits for a complete description.
  
  Flexible Spending Accounts - https://www.fsafeds.com/
  Health Insurance - http://www.opm.gov/insure/health/index.asp
  Leave - http://www.opm.gov/oca/leave/index.asp
  Life Insurance - http://www.opm.gov/insure/life/index.asp
  Long Term Care Insurance - http://www.ltcfeds.com
  Retirement Program - https://www.opm.gov/retirement-services/
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  Your application package should include the following documents:
  
  
  • Resume - Your resume can be uploaded and attached to your application or created using the USA Jobs on-line resume builder. Ensure your resume contains the job title (including the occupational series and grade if it is Federal), job-related qualifications, starting and ending dates (month and year), hours worked per week, and salary for each employment period. It is your responsibility to ensure all information is submitted. Failure to include this information may result in disqualification for the position.
    
    For assistance with creating a resume, please click here.
    
  • Current and former employees MUST submit a copy of their Standard Form (SF)-50, "Notice of Personnel Action," that indicates proof of status and time-in-grade eligibility. The SF-50 must include your position title, series, grade, step, salary, type of service (competitive or excepted in block 34), and tenure (1 or 2 in block 24). Please provide a SF-50 that shows the length of time you have been in your current/highest grade level. Examples of appropriate SF50s include: Appointments, Reassignments, Within-grade/range increases or Promotion actions. NOTE: Pay adjustments and award SF-50s do not include the length of time in your current position, therefore, they are NOT acceptable SF-50's on their own. You may need to provide more than one SF-50.
    
    Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying).
  • Unofficial school transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment.
  • Proof of U.S. accreditation for foreign study, if applicable.
  • Proof of Veteran's Preference - DD214 (Member 4 Copy) if you are requesting a special appointment authority, such as VRA or VEOA
  • Proof of severe disability if you are requesting special placement consideration.
  • Proof of eligibility for a military spouse appointment, such as a permanent change station military order.
  • Proof of eligibility for any other special appointing authority not specifically mentioned here.
  
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  Click on the "Apply Online" button on the upper right side of the page.
  Please Note:
  
  • You must apply for this position online through the 'Apply Online' button and submit required supplemental documents (if they are relevant to you).
  • You may submit required documents by uploading them online during the application process;
    OR
    You may manually fax required documents. Faxes are received by an automated system, not a physical fax machine. Documents that are faxed as part of the application process must be sent with the system generated cover sheet by the closing date. Documents faxed without the system generated coversheet are not retrievable and cannot be considered as part of the application package.
  • The complete application package, including any required documents, is due in the Smithsonian Office of Human Resources on the closing date of the announcement by 11:59 PM Eastern Time.
  • If you are unable to apply online, paper applications may be accepted with prior approval of the Contact Person listed below.
  
  
  Agency contact information
  
  Donna Thomas
  
  Phone
  
  202-633-0122
  
  TDD
  202-633-6409
  Email
  
  ThomasDo@si.edu
  
  Address
  
  SMITHSONIAN
  
  Office of Human Resources
  
  POB 23772, 600 Maryland Avenue, SW 517
  
  Capital Gallery
  
  Washington, District of Columbia 20013-7012
  
  United States
  
  Next steps
  
  At the end of the application process you will be able to create and save a PDF file that contains your responses to the assessment questions. You may save this file as initial receipt of your application. After the job announcement closes, you will receive an email from the Smithsonian with confirmation of receipt.
  The Smithsonian receives many applications for each job. Each application is reviewed carefully which may take a few weeks. We will send you an e-mail to update you as we go through phases of the application review process. You may also check your application status by logging into www.usajobs.gov and selecting the tab "My USAJOBS;" e-mailing vacancy.info@si.edu; or by contacting the Office of Human Resources Representative listed.
  
  Additional Information:
  
  
  • Tips on applying for Smithsonian jobs are available at www.sihr.si.edu/jobs.cfm.
  • The Smithsonian does not pay relocation expenses.
  • The Smithsonian embraces diversity and equal employment opportunity (www.si.edu/oeema).
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

Your application package should include the following documents:

• Resume - Your resume can be uploaded and attached to your application or created using the USA Jobs on-line resume builder. Ensure your resume contains the job title (including the occupational series and grade if it is Federal), job-related qualifications, starting and ending dates (month and year), hours worked per week, and salary for each employment period. It is your responsibility to ensure all information is submitted. Failure to include this information may result in disqualification for the position.
  
  For assistance with creating a resume, please click here.
  
• Current and former employees MUST submit a copy of their Standard Form (SF)-50, "Notice of Personnel Action," that indicates proof of status and time-in-grade eligibility. The SF-50 must include your position title, series, grade, step, salary, type of service (competitive or excepted in block 34), and tenure (1 or 2 in block 24). Please provide a SF-50 that shows the length of time you have been in your current/highest grade level. Examples of appropriate SF50s include: Appointments, Reassignments, Within-grade/range increases or Promotion actions. NOTE: Pay adjustments and award SF-50s do not include the length of time in your current position, therefore, they are NOT acceptable SF-50's on their own. You may need to provide more than one SF-50.
  
  Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying).
• Unofficial school transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment.
• Proof of U.S. accreditation for foreign study, if applicable.
• Proof of Veteran's Preference - DD214 (Member 4 Copy) if you are requesting a special appointment authority, such as VRA or VEOA
• Proof of severe disability if you are requesting special placement consideration.
• Proof of eligibility for a military spouse appointment, such as a permanent change station military order.
• Proof of eligibility for any other special appointing authority not specifically mentioned here.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Click on the "Apply Online" button on the upper right side of the page.
Please Note:

• You must apply for this position online through the 'Apply Online' button and submit required supplemental documents (if they are relevant to you).
• You may submit required documents by uploading them online during the application process;
  OR
  You may manually fax required documents. Faxes are received by an automated system, not a physical fax machine. Documents that are faxed as part of the application process must be sent with the system generated cover sheet by the closing date. Documents faxed without the system generated coversheet are not retrievable and cannot be considered as part of the application package.
• The complete application package, including any required documents, is due in the Smithsonian Office of Human Resources on the closing date of the announcement by 11:59 PM Eastern Time.
• If you are unable to apply online, paper applications may be accepted with prior approval of the Contact Person listed below.

Agency contact information

Donna Thomas

Phone

202-633-0122

TDD
202-633-6409
Email

ThomasDo@si.edu

Address

SMITHSONIAN

Office of Human Resources

POB 23772, 600 Maryland Avenue, SW 517

Capital Gallery

Washington, District of Columbia 20013-7012

United States

Next steps

At the end of the application process you will be able to create and save a PDF file that contains your responses to the assessment questions. You may save this file as initial receipt of your application. After the job announcement closes, you will receive an email from the Smithsonian with confirmation of receipt.
The Smithsonian receives many applications for each job. Each application is reviewed carefully which may take a few weeks. We will send you an e-mail to update you as we go through phases of the application review process. You may also check your application status by logging into www.usajobs.gov and selecting the tab "My USAJOBS;" e-mailing vacancy.info@si.edu; or by contacting the Office of Human Resources Representative listed.

Additional Information:

• Tips on applying for Smithsonian jobs are available at www.sihr.si.edu/jobs.cfm.
• The Smithsonian does not pay relocation expenses.
• The Smithsonian embraces diversity and equal employment opportunity (www.si.edu/oeema).

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request