Information Technology Technician
Irvine, California
Employer: Safran
Industry: IT
Salary: $28.85 per hour
Job type: Full-Time
Entity
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran is in the 1st place in the aerospace and defense industry in TIME magazine's "World's best companies 2023" ranking.
Safran Electronics & Defense is an international company with over 12,000 employees. They mobilize their expertise and team spirit to design high-tech solutions in the aerospace, defense, and space industries. By combining human and technological intelligence, the company develops products and services to help civilian and military players observe, decide and guide on land, at sea, in the sky, and space. And thus contribute to a safer world.
Reference number
2024-145744
Job details
Domain
Performance and Support
Job field / Job profile
IT - User support technician
Job title
Information Technology Technician
Employment type
Permanent
Professional category
Employees / Staff
Part time / Full time
Full-time
Job description
Job Summary
The Information Technology Technician, IT Tech, will support customers directly, handling issues across all technology including workstations, printers, networks, and vendor-specific hardware and software. This role will be the escalation point for a team of four L1 specialists, and will need to have strong understanding in networking, switching and routing, VPNs, and VOIP systems.
Essential Job Functions
- Support local clients directly, handling issues across all technology including workstations, servers, printers, networks, and vendor-specific hardware and software.
Travel specifictity
Travel Specificity
- Potential travel between Irvine, California and other locations up to 10%.
Additional description
- Respond to requests for technical assistance via phone, chat, or email, and providing regular updates to customer on their support requests.
- Diagnose and resolve technical issues and logging all customer interactions into ticketing system.
- Providing customers with support for corporate owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting.
- Troubleshoot and resolve problems for all networked devices (desktops, laptops, tablets, cell phones, printers, routers, switches, WAN and LAN connectivity).
- Communicate to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
- Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.
- Document internal processes and procedures related to duties and responsibilities.
- Additional duties may be assigned, as required.
Candidate skills & requirements
Required Competencies
Education/Experience
- High school diploma or GED equivalent and a minimum of 1 year of relevant information technology experience.
- AA/AS degree in related field and/or undergraduate courses in related fields, preferred.
- Minimum of 3+ Years of experience in Desktop Support.
Knowledge, Skills, and Abilities
- Experience with Active Directory Administration, Exchange On-Premise and Office 365 Administration, understand of VPN's (User provisioning / administration, Understanding of Azure AD Sync and 2FA).
- Understanding of TCP and UDP protocols.
- Monitoring and verifying backup solutions and troubleshooting backup issues.
- Basic understanding of Mac OS, iOS (cell phones)
- Certification (I.e ComTIA, CCNA. Etc) is a plus
- Experience with VOIP troubleshooting is a plus
- Experience with SCCM, MDT or other imaging software a plus
- Knowledge in printer configuration and maintenance
- Knowledge in computer maintenance
- Ability to detect and troubleshoot network problems
- Familiarity with desktop support
- Ability to interpret layout drawings
- Knowledge in safe lifting techniques
- Knowledge in Microsoft Windows operating systems (Windows XP, 7, 10)
- Knowledge in network cable installation
Leadership Skills / Management Skills / Personal Skills
- Ability to self-manage with minimum supervision.
- Good verbal and written communication skills, and customer service availability.
- Good time management.
- Strong problem-solving abilities and attention to detail.
Physical Requirements
- While performing the duties of the job, the employee is regularly required to remain in a stationary position and occasionally required to stoop, squat and move about the office. Constantly operates and use a computer and other office productivity machinery, such as a copier/printer. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information these situations. The ability to observe, identify and assess details at close range (within a few feet of the observer). Occasionally lift and/or move up to 50 pounds across office for various needs.
Work Environment
- The work environment is in the office. Noise level in the office is typically quiet.
Please include ITAR and sponsorship verbiage.
Must be authorized to work in the United States without company sponsorship.
This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. citizen, U.S. permanent resident (i.e. green card holder), political asylee or refugee
Annual salary
$28.85/hr. - $48.08/hr.
Job location
Job location
North America, United States, California, Los Angeles
City (-ies)
Irvine
Applicant criteria
Minimum education level achieved
High School Diploma/GED Equivalent
Minimum experience level required
More than 3 years
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran is in the 1st place in the aerospace and defense industry in TIME magazine's "World's best companies 2023" ranking.
Safran Electronics & Defense is an international company with over 12,000 employees. They mobilize their expertise and team spirit to design high-tech solutions in the aerospace, defense, and space industries. By combining human and technological intelligence, the company develops products and services to help civilian and military players observe, decide and guide on land, at sea, in the sky, and space. And thus contribute to a safer world.
Reference number
2024-145744
Job details
Domain
Performance and Support
Job field / Job profile
IT - User support technician
Job title
Information Technology Technician
Employment type
Permanent
Professional category
Employees / Staff
Part time / Full time
Full-time
Job description
Job Summary
The Information Technology Technician, IT Tech, will support customers directly, handling issues across all technology including workstations, printers, networks, and vendor-specific hardware and software. This role will be the escalation point for a team of four L1 specialists, and will need to have strong understanding in networking, switching and routing, VPNs, and VOIP systems.
Essential Job Functions
- Support local clients directly, handling issues across all technology including workstations, servers, printers, networks, and vendor-specific hardware and software.
Travel specifictity
Travel Specificity
- Potential travel between Irvine, California and other locations up to 10%.
Additional description
- Respond to requests for technical assistance via phone, chat, or email, and providing regular updates to customer on their support requests.
- Diagnose and resolve technical issues and logging all customer interactions into ticketing system.
- Providing customers with support for corporate owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting.
- Troubleshoot and resolve problems for all networked devices (desktops, laptops, tablets, cell phones, printers, routers, switches, WAN and LAN connectivity).
- Communicate to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
- Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.
- Document internal processes and procedures related to duties and responsibilities.
- Additional duties may be assigned, as required.
Candidate skills & requirements
Required Competencies
Education/Experience
- High school diploma or GED equivalent and a minimum of 1 year of relevant information technology experience.
- AA/AS degree in related field and/or undergraduate courses in related fields, preferred.
- Minimum of 3+ Years of experience in Desktop Support.
Knowledge, Skills, and Abilities
- Experience with Active Directory Administration, Exchange On-Premise and Office 365 Administration, understand of VPN's (User provisioning / administration, Understanding of Azure AD Sync and 2FA).
- Understanding of TCP and UDP protocols.
- Monitoring and verifying backup solutions and troubleshooting backup issues.
- Basic understanding of Mac OS, iOS (cell phones)
- Certification (I.e ComTIA, CCNA. Etc) is a plus
- Experience with VOIP troubleshooting is a plus
- Experience with SCCM, MDT or other imaging software a plus
- Knowledge in printer configuration and maintenance
- Knowledge in computer maintenance
- Ability to detect and troubleshoot network problems
- Familiarity with desktop support
- Ability to interpret layout drawings
- Knowledge in safe lifting techniques
- Knowledge in Microsoft Windows operating systems (Windows XP, 7, 10)
- Knowledge in network cable installation
Leadership Skills / Management Skills / Personal Skills
- Ability to self-manage with minimum supervision.
- Good verbal and written communication skills, and customer service availability.
- Good time management.
- Strong problem-solving abilities and attention to detail.
Physical Requirements
- While performing the duties of the job, the employee is regularly required to remain in a stationary position and occasionally required to stoop, squat and move about the office. Constantly operates and use a computer and other office productivity machinery, such as a copier/printer. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information these situations. The ability to observe, identify and assess details at close range (within a few feet of the observer). Occasionally lift and/or move up to 50 pounds across office for various needs.
Work Environment
- The work environment is in the office. Noise level in the office is typically quiet.
Please include ITAR and sponsorship verbiage.
Must be authorized to work in the United States without company sponsorship.
This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. citizen, U.S. permanent resident (i.e. green card holder), political asylee or refugee
Annual salary
$28.85/hr. - $48.08/hr.
Job location
Job location
North America, United States, California, Los Angeles
City (-ies)
Irvine
Applicant criteria
Minimum education level achieved
High School Diploma/GED Equivalent
Minimum experience level required
More than 3 years
Created: 2024-10-02
Reference: 145744
Country: United States
State: California
City: Irvine
ZIP: 92617
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