Infrastructure Manager - 1.0 FTE - Office of Technology & Information Services

Posting Timeline

PPS strongly encourages and recommends everyone who is able, to be vaccinated and remain current on the COVID-19 vaccine.

This job is open until filled. Applications will be reviewed as received. Portland Public Schools reserves the right to make a hiring decision at any point during the posting period. First review of applications will begin August 14, 2024.

Position Details

BASIC FUNCTION:

Under general direction, manage the operations, activities, staff and budget of the district’s technology infrastructure team (including telecommunications, network, and systems administration) within the Information Technology department; direct, oversee, monitor and evaluate the progress of the infrastructure team toward meeting the department’s strategic goals and define implement and modify objectives, work plans, schedules, and commitment of resources to ensure that outcomes meet stakeholder needs and expectations.

REPRESENTATIVE DUTIES:

The classification specification does not describe all duties performed by all incumbents within the class. This summary provides examples of typical tasks performed in this classification.

• Manage and oversee the telecommunications systems (voice, data, video conferencing), network (LAN, WAN, wireless), server and storage systems, data centers and colocation facilities, and systems administration functions and staff of the infrastructure team within the Information Technology department.
• Oversee projects, coordinate resources and timelines and evaluate and approve activities and projects; monitor, support and manage assigned projects from implementation through completion to ensure specifications are met and assure appropriate equipment, materials, personnel and other resources are available to meet District technology needs; audit and asses solutions and outcomes and prepare a variety of narrative and statistical reports, records and files related to assigned activities including conclusions and operational recommendations.
• Ensure that projects are performed and completed within assigned budgets; authorize and control expenditures in accordance with established policies and procedures as appropriate; provide forecasting recommendations and input in the budget planning process.
• Participate in and oversee bids and proposals for service and equipment as designated, in accordance with District policy and public purchasing laws, guidelines and procedures; recommend technology purchases and upgrades to enhance business support and student learning opportunities; manage infrastructure vendor and service provider relationships; monitor vendor and service provider performance and compliance with service level agreements (SLAs).
• Collaborate with district organizational units that share services to enhance the integration of infrastructure support to users; provide technical expertise and information regarding telecommunications, network, system administration and infrastructure, champion best-practices in developing and deploying state-of-the-art technologies, systems and structures to maximize efficiencies and serve as a technical resource to department management, district leadership, staff and stakeholders.
• Coordinate regular maintenance and upgrades to keep infrastructure up-to-date and secure.
• Participate in the development and implementation of district wide strategic plans, policies, procedures and programs related to the delivery of technology, infrastructure, and information services to users and set corresponding strategic direction and objectives for assigned division and staff.
• Ensure the availability, reliability, and security of all technical infrastructure components; follow industry best practices and standards for infrastructure management.
• Proactively monitor system performance and capacity, addressing issues before they impact end-users.
• Demonstrate a commitment to the Portland Public Schools Equity Initiative by developing a thorough knowledge and application of the district Racial Educational Equity Policy and other board policies; participate in staff development, in-services and trainings related to diversity, equity and inclusion in the workplace and in K – 12 education; model appropriate behaviors; develop, recommend and implement improvements to educational business practices with awareness and understanding of their impact in a racially and culturally diverse community.
• Maintain and develop professional skills for self and employees through ongoing training and career development, including self-study, classroom training, and industry seminars and workshops; attend, participate in and lead meetings, conferences, seminars and training.
• Supervise and evaluate the performance of assigned personnel, communicate job expectations, train, coach, counsel and discipline employees; interview and select employees and recommend transfers, reassignment, termination and disciplinary actions.
• Lead assigned staff and team members in identifying process improvement opportunities or strategies to achieve desired goals and objectives.
• Perform related duties as assigned.

KNOWLEDGE AND ABILITIES:

Knowledge of:

• IT concepts, basic operating principles of computer hardware and software technical support functions; network, telecommunications, database and cloud-based technologies and related hardware and software applications.
• Network architecture, protocols, and troubleshooting (e.g., TCP/IP, DNS, VPNs).
• Server operating systems (e.g., Windows Server, Linux) and virtualization technologies (e.g., VMware, Hyper-V).
• Storage technologies, RAID configurations, and backup solutions.
• Cloud platforms (e.g., AWS, Azure, Google Cloud) and hybrid cloud environments).
• Disaster recovery and business continuity planning to ensure infrastructure resilience in the event of failures or emergencies.
• Security principles, practices, and compliance requirements (e.g., firewall management, encryption, vulnerability assessments).
• Technology and computer software related to business operations, data security, curriculum and instruction.
• Strategic planning, organization and project and workflow management techniques.
• District policies, procedures, and organizational structure.
• Applicable local, state and federal laws, codes, rules and regulations.
• Oral and written communication skills.
• Principles of employee management, development, motivation supervision and training.
• Principles of budget administration, public agency and purchasing principles, preparation and controls.
• Project management methodologies like Agile or Waterfall.
• Interpersonal skills using tact, patience and courtesy; techniques and principles of high-quality customer service.
• Cybersecurity best practices and data privacy regulations.

Ability to:

• Plan, organize, control and administer an assigned area of the District’s information technology services, staff and activities.
• Diagnose and resolve issues related to infrastructure systems to minimize downtime and disruptions.
• Assure efficient and timely delivery of program services, projects and activities.
• Communicate technical concepts and procedures to a variety of technical and non-technical audiences and serve as a technical resource for District personnel.
• Think strategically and develop short and long term technology plans, lead and participate in the development and implementation of, division policies and practices.
• Read, understand and provide detailed information concerning policies and procedures where judgment, knowledge and interpretation of procedures and regulations are required.
• Monitor and control expenditures to ensure compliance with budget
• Advocate, model, learn and implement Portland Public Schools Racial Equity Initiative.
• Educate, lead, promote and champion a culture that encourages and embraces diversity in the workplace.
• Establish and maintain collaborative working relationships across teams, functions and layers with district staff and external stakeholders.
• Supervise, plan, direct and evaluate the work of others .
• Deliver a high-level of customer service to district stakeholders.
• Analyze situations accurately and adopt an effective course of action.
• Maintain confidentiality and demonstrate discretion, initiative and good judgment.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Engineering, Computer Science, Management Information Systems, Information Technology or other related area, including technical expertise in current hardware and software technologies.
• A minimum of three (3) years of experience at a supervisory level, overseeing technical infrastructure programs, functions and activities, developing and implementing budgets, operational policies and procedures within a large-scale, comprehensive information technology department, two (2) of which must have included actively managing professional technical staff or one (1) year as a PPS IT Supervisor, is required. Experience working in a public agency is preferred.
• Any other combination of education and experience that would likely provide the required knowledge and abilities may be considered.

Special Requirements:

Positions in this classification require the use of a personal automobile and possession of a valid driver’s license.

WORKING CONDITIONS:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Persons with certain disabilities may be capable of performing the essential duties of this class with or without reasonable accommodation, depending on the nature of the disability.

Work Environment: Work is performed primarily in a standard office environment with public contact and frequent interruptions.

Hazards: Potential conflict situations.

Physical Demands: Primary functions require sufficient physical ability and mobility to work in an office setting; dexterity of hands and fingers to operate a computer keyboard and other office equipment; sitting, standing and walking for extended periods of time; kneeling, bending at the waist; lifting, pushing, pulling and carrying office equipment, supplies and materials weighing up to 25 pounds; repetitive hand movement and fine coordination to use a computer keyboard; emotional stability to work effectively under pressure and to keep all aspects of the job under control; hearing and speaking to exchange information in person or on the telephone; seeing to read, prepare and assure the accuracy of documents.

Remote Work Eligibility: Hybrid.

CLASSIFICATION AND SALARY:

This position is classified as a IT Systems and Services Manageron the Confidential, Professional and Management Salary Schedulefor 260day employees. The Salary Schedule can be found here .

SALARY:$124,685 - $148,880

FTE:1.0

WORK YEAR: 260 days

GRADE: 43

STATUS / FSLA:Exempt

Benefits Information

Portland Public Schools (PPS) offers several competitive and comprehensive benefit packages to employees.Fringe benefits include medical, dental, vision, prescription, life and disability insurance, employee assistance program, 403(b) retirement savings plan and various leave and professional development programs. Depending on the insurance option selected by the employee, there may be an employee contribution toward insurance.

Portland Public Schools is a public employer and participates in the Public Employees Retirement System (PERS/OPSRP). Eligible employees are required by statute to contribute 6% of salary on a pre-tax basis to OPSRP/IAP, after serving six months under a PERS employer.

For moreinformation about additional benefits or compensation options by employee group, please visit our website at: https://www.pps.net/Page/1635