IT Infrastructure Manager

Position: IT Infrastructure Manager

Reports to: IT Manager

Compensation:

Starting Compensation: $127,000 - $165,100 commensurate with skills and experience

Full Pay Range: $127,000 - $203,100

Employment Classification: Full-Time

Anticipated Start Date: As soon as possible, position is open until filled

Office Location: Portland Metro Area, Oregon, USA

BACKGROUND

About Energy Trust of Oregon

Energy Trust of Oregon is an independent nonprofit organization dedicated to energy efficiency and renewable energy development. We serve Oregon customers of Portland General Electric, Pacific Power, NW Natural, Cascade Natural Gas and Avista, and SW Washington customers of NW Natural. Year over year Energy Trust is recognized as one of the 100 Best Nonprofits to Work For in Oregon.

Our Vision

Clean, affordable energy for everyone.

Our Commitment to Diversity

We recognize the lack of diversity in our industry, and we actively seek to address it with our hiring and retention practices as well as our values. We believe every person and their lived experience is integral to building a vibrant culture and delivering effective services to all customers we serve. We are committed to the principles of diversity, equity, and inclusion, and we encourage candidates with diverse backgrounds and experience to apply.

Our Location

Energy Trust provides for a range of work location options, including remote, hybrid and in-office work. This position will represent Energy Trust in public settings and potentially at community events. We are open to candidates who live throughout Oregon and Washington.

The Infrastructure Manager would be expected to live in the Portland metro area and be onsite several times a month. .

What We're Looking For:

This position leads and manages the IT Infrastructure team - prioritizing the team's work, coordinating activities, managing infrastructure projects, liaising with IT management and the business to ensuring a stable, flexible, secure, and effective technology infrastructure.

The Infrastructure Manager is responsible for the oversight of selection, design, implementation, maintenance, and support of server and workstation hardware, software, LAN/WAN networks, and cloud-based infrastructure assets to ensure acceptable response time, availability, flexibility, and security.

The Infrastructure Manager manages vendor relationships that support IT equipment procurement and services. The Infrastructure Manager collaborates on the implementation, upgrades, and performance of applications or systems such as Financial Systems and CRM. This position collaborates with the Information Security Manager in implementing and maintaining security controls, tools, and platforms.

What You'll Do:

• Manage and provide day-to-day oversight of the Infrastructure team. Responsibilities include interviewing, hiring, and training staff, assigning, and managing work, and guiding the development and implementation of employee work plans.

• Manage the infrastructure team in complex network, server, system analysis, process automation, network architecture and design, testing implementation of infrastructure hardware and software.

• Provide technical leadership across the infrastructure team. Develop and implement procedures to ensure the effective access, use, management, security and availability of networks and systems to business users to meet business goals.

• Develop architecture and strategies to ensure software, hardware, and networking scalability and to meet current and future business needs.

• Support the creation of and oversee implementation of policies and procedures supporting enterprise security.

• Manage and administer security platforms including firewalls, authentication, anti-virus solutions, and intrusion detection systems.

• Manage projects using a standardized project management methodology.

• Support the IT Manager in developing the IT budget.

• Ensure that documentation, policies, procedures, and help sheets are created and maintained for all network, desktop, communication, and server hardware, software, and communication links, including data, voice, security, and audio-video systems.

• Ensure that disaster recovery plans are maintained and tested. Maintain current knowledge of plan executables. Respond to network outages and security incidents in accordance with business continuity and disaster recovery plans.

• Understand current best practices for IT standards, trends, modern technologies, and approaches.

• Provide technical support and consulting to resolve complex IT issues.

• Perform other job-related duties as assigned.

• Perform all functions of the job in a safe manner.

SUPERVISORY RESPONSIBILITY

• Direct supervision of IT Infrastructure staff.
• Hires and directs the work of external contractors and vendors.
• Bachelor's degree in computer science from an accredited college or university; or equivalent education/experience in the information technology field.

What You'll Need:

• 3 years of Infrastructure management experience.

• 10 years of IT infrastructure related experience.
• Familiarity with compliance standards such as ISO 27001/2, PCI, NIST, etc.
• 5 years of experience with LANs, WANs, VPNs, and Firewalls.
• Strong technical knowledge of network and operating systems, including Windows Desktop, Windows Servers, and Microsoft Azure.
• Experience working with SharePoint, CRM, Exchange, Great Plains or Financial Systems, browser based custom applications, IIS, and collaboration software.
• Strong technical knowledge of current network hardware, protocols, security, and standards.
• Experience in system architecture, security, Microsoft server/software, and advanced networking.
• Experience managing projects to completion.
• Exceptionally strong analytical and problem-solving skills.
• Excellent written, oral, listening, and interpersonal skills.
• Experience communicating ideas in both technical and user-friendly language.
• Experience working in a team-oriented, collaborative environment.
• Experience prioritizing and executing tasks in a high-pressure environment.

• Familiarity with standard business processes.
• Strong customer service skills and experience. Must be able to interact with a diverse workforce and be comfortable working in culturally diverse settings and groups.

The above information is designed to outline the major functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

What You'll Get:

• Health/dental/vision insurance
• Employer sponsored and paid life/disability
• 401(k) with a company contribution of 6% of your salary after 90 days of employment
• TriMet pass
• Access to health and dependent FSA/HSA accounts
• Generous paid vacation, holidays and sick days
• Paid volunteer hours
• Employee assistance program
• Career advancement opportunities
• Great colleagues and culture
• Flexibility to work from home and/or an office space at the Portland, OR location
• Work from home laptop provided
• Read more about our benefits here

APPLICATION INSTRUCTIONS:

To apply please submit your resume and a cover letter.

Check out our open positions on our website

www.energytrust.org/About/careers .

Don't meet every single requirement? Studies have shown that candidates from certain demographics are less likely to apply to jobs unless they meet every single qualification-for example, women and People of Color. At Energy Trust we are dedicated to building a diverse, inclusive and authentic workplace-if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply. You may be the right candidate for this or other roles.

Energy Trust of Oregon is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodation throughout the application, interviewing and employment process. If you require reasonable accommodation, contact us. Energy Trust of Oregon is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

Energy Trust is committed to pay equity. Energy Trust is committed to fair employment practices and non-discrimination, including pay equity for all employees. We do not discriminate on the basis of protected class (race, sex, veteran status, disability, age, color, religion, national origin, marital status, sexual orientation) in the payment of wages or screen applicants on the basis of their current or past compensation. We determine salary by completing a review of your application materials to evaluate your related education, experience, and training.

Starting Compensation: $127,000 - $165,100

Full Pay Range: $127,000 - $203,100

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, and certifications in the pay equity assessment to determine equitable salary placement. Candidates should expect compensation offers within the starting compensation range. The full pay range is included to show the earnings potential for this position with sustained high performance.

www.energytrust.org