Infrastructure Technician | McCormick Place Convention Center

Chicago, Illinois

Employer: AEG
Industry: Facility Operations/Event Staff
Salary: Competitive
Job type: Full-Time
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Overview

The Infrastructure Technician provides support for the administrative and show networks for the McCormick Place complex. Infrastructure Technicians provide end-user PC hardware and software application trouble resolution, along with support for other IT assets onsite.

This role will pays an hourly wage of $25 to $35.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

(06/21/2024)

Responsibilities
  • Activity completes tasks to ensure the maintenance of network infrastructure in a status that fully meets the administrative and event capacity and performance requirements.
  • Troubleshoots and resolves issues with the network infrastructure including controllers, access points, packet shapers, switches, routers, software, etc.
  • Works with show management and exhibitors to identify, troubleshoot and resolve issues.
  • Logs any issues or abnormalities for tracking of trending issues and quality control.
  • Makes recommendations to Infrastructure manager for improvements in equipment, software, and processes to maintain and enhance the current network environment and to meet changing customer needs.
  • Performs other duties as assigned.
  • Monitor network performance and troubleshoots problem areas as required.
  • Oversee network traffic along with LAN and WAN installation.
  • Inspect LAN and WAN infrastructure for problems.
  • Design and install high-functioning computer network connections including cabling.
  • Address and solve system failures to increase network uptime.

Qualifications
  • 1-3 years' experience in a technical position.
  • A degree in information technology or a computer science field, along with a good knowledge of networking protocols and services such as TCP/IP, DNS, DHCP, and VPN..
  • Proficiency with a MAC and Windows operating systems.
  • Excellent knowledge of computers (PC, Laptop and Mac) and peripherals.
  • Knowledge of Zendesk (ticketing), JAMF (Apple device management), and Sophos (endpoint & email security) platforms a plus.
  • Flexibility to work a variety of shifts.
  • Available to work overtime and possible weekends.
  • Excellent oral and written communication skills.
  • A+ Customer Service a must.
Created: 2024-06-17
Reference: 2080369
Country: United States
State: Illinois
City: Chicago
ZIP: 60018

About AEG

Founded in: 1994
Number of Employees: 28000

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