Integration Services Operations Manager

Title: Integration Services Operations Manager

State Role Title: Information Technology Specialist IV

Hiring Range: Up to $150, 000

Pay Band: 7

Agency: VA Information Tech Agency

Location: Richmond, Virginia

Agency Website:vita.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Information Technologies Agency (VITA) is currently seeking an Integration Services Operations Manager to join the VITA Enterprise Solutions team. The position is responsible for delivering enterprise services supporting mission-critical customer applications and data. Position requires candidates with proven enterprise operations experience with datacenter, hybrid-cloud and multi-cloud architectures The operations manager role includes managing vendors and ensuring they deliver on all requirements. The operations manager is responsible for ensuring all services are compliant with VITA security and enterprise architecture standards including Information Security Standard (SEC530).

VITA Integration Services leverage enterprise software running on IBM on-premise hardware, virtualized servers and in approved COV cloud environments. The services portfolio also includes Oracle workloads, support for enterprise applications and hybrid-cloud integrations. The technical environment is UNIX, Linux and Windows servers deployed as virtual machines and Kubernetes container-based instances. Candidates must have a strong technical background with relevant experience in these areas.

Responsibilities:

• The Integration Services Operations Manager interfaces with agency customers and is focused on delivering services that help agencies provide services to Virginia agencies and residents.
  
• The position will seek to continuously improve operations and delivery streams, and maintain a scalable architecture for all approved services, while improving or adding to service offerings.
  
• Must have experience using ITIL and other managed services principles.
  
• Compliance with service governance is a key aspect of this role.
  
• Ensure all services are compliant and current with service documentation requirements.
  
• Maintain and execute the patching schedule is a core function of this role. Overseeing security vulnerability remediation and ensuring security patches are implemented.
  
• Must maintain processes and procedures for service operations.
  
• Processes must be up-to-date and followed.
  
• Ensure consistent service delivery and service quality. Services must be available and evolve based on customer needs and compliance requirements.
  

Minimum Qualifications

Demonstrated enterprise service operations skills and experience in service delivery.

Experience with Service and Operational Level Agreements.

Knowledge and experience with virtualization and container architectures.

Architectural and operational familiarity with Public, Private, and Hybrid Cloud Technologies.

Demonstrated ability to plan and execute in a highly dynamic, complex environment.

Experience with Client/Stakeholder management.

Ability to develop and effectively communicate complex technology concepts.

Previous experience with vendors in negotiating and executing statements of work.

Project management experience with multiple enterprise level project implementations.

Experience working as a Senior Information Technology Integrator/Solution Architect role.

Knowledge of enterprise database and development environments.

Experience in enterprise security and maintaining compliance per security standards.

Additional Considerations

Previous service operations experience, ITIL certification.

Experience with IBM Power architecture and AIX operating system.

Experience with Kubernetes and RedHat OpenShift Container Platform.

College degree or other certification in Information Technology or an associated discipline.

Experience in the State and Local government managed services.

Knowledge of Information Technology security standards such as SEC530 and NIST

Knowledge of Federal Standards such as HIPAA and Publication 1075

General networking knowledge

Special Instructions

This position is posted Open Until Filled. The position may close at any time after five (5) consecutive workdays when a suitable pool of applicants has been received.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

This position is eligible for one (1) day telework.

Applicants must consent to a fingerprint background check.

State applications and/or resumes will only be accepted as submitted online by 11:55 p.m. on the closing date through the state applicant tracking system. We will not accept applications, resumes, cover letters, etc. in any other format. Please refer to "Your Application" in your PageUp account to check the status of your application for this position. The decision to interview an applicant is based on the information provided in the application and/or resume.

Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act.

VITA is a "Virginia Values Veterans" (V3) official certified state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we encourage you to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply.

Contact Information

Name: VITA Human Resources

Email: VITAhr@vita.virginia.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.