Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

The Integration Services Team Specialist within the IT PMO (Program Management Office) & Governance Team calls for someone with exceptional written and verbal communication skills that will apply principles, techniques and best practices in the planning, organizing and implementation of high-profile and complex programs. The right candidate must have experience preparing and managing project documentation, deliverables, milestones, resource management, and schedules. This individual must possess sound judgement, a high degree of professionalism and ready diplomacy as he/she will partner with other EITS units and H+H departments to deliver the Projects in a timely and efficient manner.

Duties & Responsibilities

• Provide support and guidance to Developers to ensure best practices are being followed in the development and maintenance of interfaces
• Maintain the Custom Power Tools application at the latest supported Windows platform and at the security level required by corporate policies. This application is an adjunct to the out of the box IRIS software and is in use by the Enterprise Operations Call center and integrates with Netcool for appropriate escalation.
• Manage and assist Business analysts and developers in analyzing and documenting business requirements and processes; communicate requirements to technical personnel through the construction of basic conceptual data, process models and flowcharts, and technical specifications
• Provide guidance in developing and executing Unit, and Functional test scripts
• Perform Code Reviews and technical training sessions, to ensure developers follow Best Practices
• Provide guidance, and assistance, in deployment of interface builds to Epic Bridges, and to Ensemble, Production environments
• Use Service Now Demand process, and Clinical and Revenue Cycle leadership to assess the integration requirements for new projects/upgrades, and assign them to team members as appropriate. Manage the progress of all assigned Demands to ensure timely completion
• Ensure Service Now tickets, assigned to the team are resolved in timely manner
• Integration liaison for Architectural Review sessions, Epic and EITS CAB calls, weekly Epic Review sessions, Ensemble Infrastructure calls, and other H+H identified project meetings
• Work closely with various teams within IT, including the MRC-Ensemble/AIX Infrastructure teams, and Intersystem WRC Support to manage all aspects of the maintenance of EPIC, and IRIS platforms
• Guide developers/analysts in quality, and volume of interface development
• Review, assign, and assist team members in responding to Nova Notes tasks and Care Concern bulletins in a timely manner.
• Work with the Business Continuity team to vet and update all Disaster Recovery and Business Continuity plans
• Maintain ownership and accountability for assigned projects

Minimum Qualifications
1. A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study; and
2. Five (5) years of progressive, responsible experience in the field of data processing, computer systems and applications.
Operations Specialty requires supervisory experience (5 years).
Network Services requires a telecommunications background and experience.
3. Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques; or
4. A satisfactory equivalent combination of training, education and experience.

Department Preferences

• Epic Bridges Certification
• PMP Certification
• 10 years' experience with Integration Engines and HL7 Technology
• Health Systems Integration
• Ensemble/IRIS Interface Engine
• Epic Bridges
• Major healthcare 3rd party systems such as Laboratory, Radiology, Cardiology, Pharmacy
• Experience working in an Agile work environment
• Well-versed in EDI formats such as but not limited to HL7, ASC X12, FHIR, XML

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.