An employer is looking for a talented IT Support Engineer to join their exciting, fast-paced organization! The IT Support Engineer will be responsible for providing first and second level IT support to their global employee base. A primary function of this position will be to support onboarding/offboarding requests, Incident/Request management. Hardware lifecycle, O365 and application support. Responsibilities include, but are not limited to:
- New Hires Requests, including building and imaging of laptops, app deployment and IT induction to all our new starters.
- Supporting AV equipment and teams rooms for onsite meetings and day to day use
- Troubleshoot, and resolve incoming incidents/requests, related to hardware, software, and access issues
- Work collaboratively with a global team of support technicians
- Create knowledge base articles and review existing content to keep information up to date
- Identify and recommend opportunities to automate processes where appropriate
- Accurately track asset inventory and submit hardware orders for approval to manager

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- 3+ years experience on a team focused on end user support
- Windows operating experience
- Enterprise ITSM ticketing systems- Salesforce
- Office 365
- Collaborative and with an enthusiastic personality

Nice to Have Skills & Experience
- Azure experience
- Intune experience
- MAC operating experience
- ServiceNow and/or Jira (ticketing systems)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.