Internship - Social Media, Internal Communications (Summer 2025)

Job Description & Requirements

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Job Description & Requirements

Universal Destinations & Experiences Internship Program:

• Applications Close: October 4th, 2024, at 11:55PM ET. Submit your application as soon as possible - don't delay!
• Summer 2025 Program Dates: Approximately June 2025 - August 2025

JOB SUMMARY:

The Social Media Intern for Internal Communications will play a crucial role in promoting recruitment efforts, Team Member engagement/retention/recognition, and company reputation. They will help manage and create content for LinkedIn (Universal Orlando Resort), Instagram (@UOTMLife), and Facebook (Universal Orlando Careers), specifically targeting current Team Members and potential Team Members. In addition to creating content (photography, videography, editing, copywriting), they will gain experience in analytics, social media strategy, and community management. They will play a role in contributing to the overall editorial execution of high quality and rich written/visual storytelling with a focus on the internal Team Member brand. The Intern also provides administrative support to the Internal Communications team and should expect to develop or gain exposure to the following skills: organization, communication, project management, client management, creativity, writing, content creation, and graphic design.

MAJOR RESPONSIBILITIES:

• Develops engaging content for LinkedIn, Instagram, and Facebook, aligning with the respective platforms' best practices and the company's brand guidelines.
• Research Team Member and company stories. Proposes content ideas. Organizes content shoots, including capturing both still and video assets, interviewing Team Members, writing social media captions, editing videos, and gaining approval on projects.
• Creates visually appealing graphics and videos using design tools (e.g., Canva, Adobe Creative Suite) to enhance content.
• Tracks and analyzes social media metrics (e.g., reach, engagement, conversions) using tools like Sprinklr and social media platform/native analytics and prepares regular reports on social media performance, identifying key trends and insights.
• Proposes recommendations for optimizing social media strategies based on data analysis.
• Assists in planning and executing social media content, events, and initiatives.
• Coordinates with internal teams (e.g., Marketing, Talent Acquisition, Corporate Communications, Team Member Experiences, Food & Beverage, etc.) to ensure alignment and effective collaboration.
• Creates and maintains a social media content calendar, scheduling posts and ensuring consistency across platforms.
• Maintains up to date with social media trends, best practices, and platform updates.
• Spend a significant portion of the day researching, writing, and editing content for different platforms. Organizing, updating, routing, and distributing social media content.
• Attends regular meetings to discuss strategy, project updates, and collaborate on initiatives.
• Updates and maintain the content calendar, ensuring timely posting and alignment with company goals.
• Contributes to ongoing projects, such as campaign planning, event coordination, or content creation initiatives. Scheduling appointments and meetings. Project managing request intake form, including organizing and assigning tasks.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and Team Member involvement activities.
• Performs other duties as assigned.

*This position requires a portfolio of work examples - if available, include a web address with your resume.

EDUCATION:

• In pursuit of an Associate, Bachelor or Graduate degree at an Accredited Institution with current class standing of Senior or above.
• Recent graduates will not be eligible for this program.
• Minimum cumulative 2.8 GPA is required.
• An official transcript may be required upon request.
• Preferred majors include: Public Relations, English, Marketing, Communications, Advertising, Telecommunications, Journalism.

ADDITIONAL INFORMATION:
Preferable skills for success in role include but not limited to:

• Preferred skills in video editing, graphics design and editing, short-form copywriting, and photography.
• Experience with Adobe Suite, Canva, Airtable, or Sprinklr preferred.
• Strong writing and proofreading skills preferred.
• Strong interest in social media and experience sharing and engaging on various platforms preferred.
• Preferred comfortability developing visual ad, written storytelling, and copywriting.
• Must be efficient in Microsoft Office Programs including, but not limited to: Word, Excel, and PowerPoint.
• Strong interpersonal skills, problem-solving abilities and organization.
• Exceptional attention to detail.
• Superior written & verbal communication skills.
• Work in a fast-paced environment and adhere to deadlines.
• Ability to work autonomously and/or in teams.
• Consistent attendance.

Please note the following:

• This internship will be a hybrid experience, based in our Orlando offices.
• Interns must be currently pursuing a degree at an accredited university, and must have a graduation date later than August 2025.
• Universal Orlando does not provide housing. Interns are responsible for their own housing and transportation.
• In addition to all of our internships being paid, you may be eligible for financial assistance towards housing if applicable. Specific details about eligibility would be provided at the time of offer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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