Under the general supervision of the Program Representative III (Supervisor), the Program Representative II (PR II) is responsible for reviewing and assessing investigative cases, accusations, citations and assisting on issues related to case review, enforcement, and consumer complaints. The PR II also assists in the research and development of policy, procedures, and regulations related to the Bureau of Automotive Repair (BAR).

* Please refer to the "Application Instructions" and "Additional Information" for instructions on how to apply.*
You will find additional information about the job in the Duty Statement .

Working Conditions
No specific physical requirements are present; however, sitting, standing, lifting, pushing, and pulling requirements are consistent with office work. The incumbent works 40 hours per week during regular business hours of operation in an office setting, with artificial lighting and temperature control. Daily access to and use of a personal computer, including computer programs (such as, but not limited to Access, Excel, Outlook, PowerPoint, MapPoint, Word, etc.) and/or program databases (such as, but not limited to ATS, CAS, TEALE, SharePoint, etc.), telephone, and other standard office equipment (e.g. copier, scanner, fax, etc.) are essential. The incumbent may occasionally be expected to lift binders, files, records, and/or manuals up to twenty (20) pounds. The incumbent is required to travel throughout an assigned geographical area by various methods of transportation. Must be willing and able to travel via air flight and state vehicle throughout the state to attend meetings and perform other responsibilities.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• PROGRAM REPRESENTATIVE II (SPECIALIST), DEPARTMENT OF CONSUMER AFFAIRS

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-435985

Position #(s):
646-150-6823-XXX
646-150-6823-017

Working Title:
Investigation Quality Assurance Specialist

Classification:
PROGRAM REPRESENTATIVE II (SPECIALIST), DEPARTMENT OF CONSUMER AFFAIRS $6,195.00 - $7,697.00

# of Positions:
Multiple

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
Permanent, Full Time

Facility:
Bureau of Automotive Repair

Work Shift:
8:00AM - 5:00PM

Work Week:
MONDAY - FRIDAY

Department Information The Bureau of Automotive Repair's mission is to protect and serve California consumers by ensuring a fair and competitive automotive repair marketplace and administering a model motor vehicle emissions reduction program.

This position is located in Rancho Cordova, CA.

http://www.bar.ca.gov/

**Free Parking**

The Department of Consumer Affairs (DCA) has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees. DCA is committed to diversity, equity, inclusion, and accessibility in carrying out its consumer protection mission, and DCA solidifies this commitment starting with its recruitment efforts. DCA enriches its diversity through a workforce that reflects the population it serves, delivers successful results through inclusive team work where all contributions are valued, ensures every employee receives fair opportunities to succeed, and enables all employees to do their best by providing access to tools, resources, information, equipment and career development.

Special Requirements

• The position(s) require(s) a valid California Drivers License (CDL). You must answer the questions addressing your CDL on your application. Ensure you provide your CDL number, class, expiration date, and any endorsements and/or restrictions.
• The position(s) require(s) Medical Clearance prior to being hired.

Applicants must possess a valid California driver's license and a good driving record. Must pass a medical examination to ensure fitness. Applicants shall have a work record clear of revocation or suspension of departmental-issued licenses for Lamp Installer/Adjuster, Brake Installer/Adjuster, Smog Technician, and or Smog Inspector.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 6/24/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Consumer Affairs
Attn: Recruitment Technician, JC# 435985, GP
1625 North Market Blvd., Suite N-321

Sacramento , CA 95834

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Consumer Affairs
Recruitment Technician, JC# 435985, GP
1625 North Market Blvd., Suite N-321

Sacramento , CA 95834

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - See "Statement of Qualifications Instructions" section below:

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge of equipment and methods used in the maintenance and repair of automotive equipment.
• Knowledge of equipment and methods used in automotive body damage, collision repair, refinishing and restoration.
• Ability to operate tools used in automotive repair, inspect automotive equipment, purchase parts and materials, keep accurate records of inventory, reconcile and make reports, follow oral and written directions.
• Ability to work cooperatively with others, work efficiently, report to work on time, maintain consistent, regular attendance, work under changing priorities or deadlines, look and act in a professional manner, and exhibit courteous behavior towards coworkers.
• Ability to analyze information and make decisions in a competent and timely manner.
• Ability to ask effective questions, evaluates information, apply guidelines and procedures, and make accurate and timely decisions.
• Ability to work independently with minimum supervision.
• Ability to maximize utilization of computers to accomplish daily tasks.
• Positive attitude and highly motivated.
• Excellent verbal and written communication skills.
• Excellent organizational skills.

Benefits Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment. Detailed benefit information including health, dental, vision, retirement, etc. can be found at CalHR website and the CalPERS website.

Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Doug Williams
(916) 403-8586
douglas.williams@dca.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 574-8220
eeo1@dca.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

STATEMENT OF QUALIFICATIONS
A Statement of Qualifications (SOQ) must be submitted for the hiring manager's review and is considered the first interview for this position. If your qualifications are competitive, you will be invited to come in for an on-site interview.

Your SOQ should address, in narrative form, your experience, training, and education related to the essential functions within the Duty Statement.

A resume, cover letter, or other documents do not substitute for the SOQ. Applications submitted without the required SOQ will be considered incomplete and will not be considered for this position.

Your SOQ should be typed, single spaced, and no more than two pages in length using 12-point font and 1-inch margins. Your name and Job Control number should be listed in the header. References to other materials such as resumes, or applications will not be considered.

INCOMPATIBLE WORK ACTIVITY

This position is subject to the Incompatible Work Activity (IWA) Policy of the Department of Consumer Affairs. If hired, the candidate would be subject to the IWA policy, and the candidate's participation and/or ownership related to an Automotive Repair Dealer and possession of any Bureau of Automotive Repair license must be disclosed and determined not to pose a conflict prior to employment. The IWA Policy can be viewed at: http://inside.dca.ca.gov/documents/ohr_1401.pdf

Additional Information
Employment information on the STD 678 MUST be completed with dates, duties and responsibilities, and contact names and phone numbers of supervisors. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

If you are using education to meet the minimum qualifications, as specified in the classification specification ( http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx ), please include a copy of your degree or unofficial transcripts with your application package. Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.

DO NOT include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.

Electronic applications through your CalCareer Account are highly recommended. Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678). https://jobs.ca.gov/pdf/std678.pdf

Applicants who fail to submit the most current version of the STD. 678 may be disqualified.

• Multiple positions may become available.
• Please indicate JC#435985 on your application, Attn: Doug Williams

Electronic Submission: Application and any applicable required documents may be submitted electronically through Cal Career account. The application packages must be received electronically by 11:59 p.m. on the final filing date as stated on the job vacancy announcement.

U.S Postal Service Mail: Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.

Hand Delivery: Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Please Note: The drop off location may be non-operational on weekends and holidays.

Please note that the Cal Career system will not allow you to resubmit your application once you withdraw it. If you have any updates to your online application after you have submitted it, please contact the Recruitment Technician at jobpostings@dca.ca.gov . For all other questions regarding your CalHR Cal Careers account, you may contact the Cal Career Unit at (866) 844-8671.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.