Apex Systems is looking for multiple IT Customer Support Consultants to support one of our largest clients.
Minimum Qualifications

• Must be willing to work 8am-5pm CST
• Must be able and willing to sit onsite in San Antonio, TX
• Minimum 6 months experience support/troubleshooting Microsoft Windows 10
• Minimum 6 months experience support/troubleshooting Microsoft O365
• Minimum 6 months experience providing customer service
• Proven ability to work independently and as a team member
• Good communication (oral and written) and interpersonal skills
• Good organization, multi-tasking, and time-management skills
• Strong attention to detail and excellent customer service

Preferred Qualifications

• CompTIA A+ certification
• Microsoft Desktop certification(s)
• Mobile device (Android, iOS) support
• Experience repairing Dell laptops
• Experience with Mac
• Previous work on US Federal engagements

Role Description

• Provides technical support to our clientsemployeesin the San Antonio, SA office, as well as remote support around the US, to ensure that IT services are delivered to meet business needs.
• Receives and responds to customer issues and requests while working in a team environment, following established procedures, and updating relevant systems as appropriate.
• Exhibits proficient technical skills and excellent customer service.
• Completes hardware upgrades and repairs, troubleshoots software, and completes other technical and non-technical tasks as necessary.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.