IT Customer Support Technician I (3rd Shift)

Description

IT Customer Support Technician I- 3 rd Shift

IT Support Associate- Level I

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.

We are looking for a talented IT Support Associate to join our team specializing in IT Customer Support for our Systems/Information Technology in Rocky Mount, NC.

In this role, you will make an impact in the following ways:

• Performs IT support for assigned area(s) according to documented processes.
• Performs initial troubleshooting of assigned issues per department standards and escalates if unable to resolve.
• Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided.
• Provides operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources for end users under close supervision. Must work collaboratively with others.
• Diagnoses and problem solves issues with IT hardware or software components with direction.
• Assists with additional IT responsibilities as assigned.

To be successful in this role you will need the following:

• Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.
• Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
• Incident Management - Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.
• Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Education, Licenses, Certifications

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

• Minimal or no work experience required.
• Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.
• Support of current production line manufacturing systems.
• Support of Transformation projects as needed.
• Related duties as assigned.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Qualifications

Job SYSTEMS/INFORMATION TECHNOLOGY

Primary Location United States-North Carolina-Rocky Mount-US, NC, Rocky Mount, CDC Case-Cummins

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Jun 7, 2024, 1:43:34 PM

Unposting Date Sep 5, 2024, 11:59:00 PM

Organization Engine Business

Role Category Hybrid - Potential for Partial Remote

Relocation Package Ineligible

Req ID: 240004Y4