IT Field Technician - Onsite (Cleveland)

IT Field Technician - Onsite

Innova Solutions has immediately need for a IT Field Technician to support Cleveland OH area:

• This job is office based and will support the Cleveland OH area
• Job will start out as a contract, and has the strong possibility to convert to FTE
• Responsible for installation, modification, and repairs to personal computer hardware and software systems, and provides technical assistance and training to system users.
• Candidates with prior MSP experience are strongly preferred.

Responsibilities:

• Provide surveillance, management, and event notification of the network infrastructure. Coordinate and/or escalate network issues to appropriate engineering team or carrier.
• Interface with end users to independently resolve problems concerning system functions
• Troubleshoot and solve problems related to PC hardware and software.
• Update customers regularly on ongoing trouble tickets and provide full report of issues.
• Administer Active Directory, Backup/Recovery Services, Anti-Virus environment, WSUS.
• Interface with Server and Network engineering teams to troubleshoot and solve issues as well as implement IT projects
• Participate with project teams to implement or troubleshoot defined technical activities.

Required:

• High school diploma or GED
• At least 5 years of technical support experience
• Strong analytical and problem-solving skills
• Experience with Windows Operating systems and Office suite
• Experience with ticket and management systems
• Experience removing computer viruses
• Experience with LAN/WAN technologies and topologies
• Organization skills to balance and prioritize work

Preferred

• Associates or Bachelor's degree
• Current Microsoft certification
• Current A+ / Network+ certification
• Citrix technologies experience
• Experience with cloud servers or hosted systems

PAY RANGE AND BENEFITS: Pay Range- $25-32/hour range Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Website: https://www.innovasolutions.com/ is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.