Piper Companies is seeking a IT Help Desk Support II to join a pharmaceutical company. This position is a long term contract role and is 4 days onsite and 1 day remote-Hybrid in Radnor, PA. The IT Help Desk Support II is responsible for the organization's daily operations, ensuring seamless new employee onboarding and critical global and local communications by partnering with every employee and external vendor.

Responsibilities of the IT Help Desk Support II:

• Provide IT Level 1 & 2 support for company users on-site, remotely, and ensuring timely updates, issues resolution and escalation of unresolved issues.
• Diagnose and troubleshoot hardware and software faults, Manage endpoints (Windows laptops and Apple devices), printers, and support application roll-outs, and meeting rooms.
• Conduct IT onboarding and training, perform asset management and maintain up to date support documentation.

Qualifications of the IT Help Desk Support II :

• 5 Years of Experience preferably pharmaceutical
• Three or more years of experience in providing onsite and remote support, including field sales teams
• Three or more years of experience with ServiceNow or a similar ticketing system (ITSM tool)
• Knowledge of Microsoft Windows and Apple iOS/iPadOS as well as an extensive general IT understanding .

Compensation for the IT Help Desk Support II :

Salary Range: $35 - $45 per hour. depending on experience

Full Benefits: Medical, Dental, Vision, ect.

Keywords: IT Help Desk, IT Help Desk Support II , IT Support, IT Team Lead, team management, problem solving, on-site support, ITIL, Service Desk Services, Onsite Support Services, End point device provisioning, end point device delivery, Microsoft Windows, MacOS, computer imaging, imaging, onsite, ticket, resolved, unresolved, troubleshooting, service request, ipad, IT training, meeting rooms, IT service management, conference room

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