IT Intern - Summer 2025 - Erie, PA

Position Summary

The IT Intern will be responsible for maintaining and supporting the end users and workstation environment at the Parker Lord Erie facility. The IT Intern will provide best in class customer service in carrying out their duties. The role provides installation, maintenance, and general support of hardware and software and supports end users with advanced questions or problems by identifying, researching, and resolving technical problems. The IT Intern will help support a variety of IT processes and manufacturing applications, that are critical to day-to-day business operations.

Responsibilities

• Must be self-motivated and a self-starter.

• This role supports the resolution of critical situation technical problems.

• Managing incidents and requests in coordination with global IT service desk, utilizing ITIL foundational principles.

• This role is the link between business applications and users from a technical and process perspective.

• This role is responsible for direct interaction with internal customers.

• This role requires you to drive results and proactively identify and resolve problems.

• Develops training materials to support process changes and new technology introductions.

• Follow established safety and environmental policies, procedures, and methods applicable to the work area.

• Perform other duties as necessary.

Qualifications

Required Education:

• In college working towards Bachelors degree

• 3.0+ GPA

Experience:

• At least 1 year of experience with maintenance and repair of computer hardware

• IT Service Management ticketing tool such as ServiceNow preferred

Certifications:

• ITIL Foundation, strongly preferred

• Microsoft Certified Professional, preferred

• Microsoft Certified Solutions Expert, preferred

• CompTIA A+, preferred

Skills:

• Strong customer service orientation

• Proficiency in English language, including speaking, reading, and writing

• Ability to apply innovative thinking toward problem resolution

• Ability to handle sensitive information in a confidential manner

• Strong written and verbal communication

• Detail-oriented with excellent organizational and time management

• Ability to work in a fast-paced environment and manage multiple priorities

• Willingness to learn and take initiative

• Self-starter with the ability to work independently, collaboratively, and in a team environment

Physical Demands:

• Ability to work for extended periods of time while sitting or standing

• Ability to use hands and fingers for extended periods of time

• Ability to perform repetitive motions for extended periods of time

• Ability to lift and move equipment up to 30 pounds

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination

Drug Tests

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.