IT Mgr I
Rancho Cordova, California
Employer: State Of California
Industry:
Salary: Competitive
Job type: Full-Time
This position has been previously advertised. If you have already submitted an application, it is not necessary to re-apply.
Telework is available.
Under general direction of the Customer Engagement Services (CES) Information Technology Manager II (IT Mgr II), the Information Technology Manager I (IT Mgr I) manages and oversees one of two Account Manager Teams. The IT Mgr I provides leadership, supervision, guidance, mentoring and support for the staff within the Account Manager and Customer Service Teams; interacts with data center staff and customers at all levels to ensure the highest level of customer service possible; and manages administrative processes, including budget planning and tracking and authorizations for vacation, sick leave, overtime and travel.
You will find additional information about the job in the Duty Statement .
Working Conditions
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
Position Details Job Code #:
JC-430113
Position #(s):
695-340-1405-304
Working Title:
IT Mgr I
Classification:
INFORMATION TECHNOLOGY MANAGER I $8,849.00 - $11,857.00
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Work Shift:
8:00 am - 5:00 pm
Work Week:
Monday - Friday
Department Information
The California Department of Technology (CDT) is the guardian of public data, a leader in information technology (IT) services and solutions, and has broad responsibility and authority over all aspects of technology in California state government, including policy formation, interagency coordination, IT project oversight, information security, technology service delivery, and advocacy.
As an industry leader, we are committed to partnering with state and local government and educational entities to deliver digital services, develop innovative and responsive solutions for business needs, and provide quality assurance for state government IT projects and services. Our success and legacy of service is reliant upon our highly talented, dedicated, and diverse workforce, for it is our individual cultural diversity, backgrounds, experiences, perspectives, and unique identities that spark our collaborative strength and innovative approach to serving the State of California.
Department Website: https://cdt.ca.gov/career-opportunities/job-openings/
Special Requirements
Do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed state application (STD. 678) - For exam use only.
Please do NOT include your Social Security Number on any of the submitted documents.
STATEMENT OF QUALIFICATIONS (SOQ) REQUIRED
All interested applicants are required to submit a Statement of Qualifications (SOQ). You must provide direct responses to each of the numbered items listed below. Each individual response must be numbered and include the full text of the numbered items prior to your response. Please include specific examples of your education, training, and/or experience. Limit your SOQ to a maximum of two (2) pages, single-spaced, twelve-point Arial font.
Note: Applicants who do not follow these instructions may be disqualified from the selection process. Cover letters and résumés do not take the place of the SOQ.
Provide an example of experience at the managerial level which demonstrates a successful, collaborative, results-driven manager. Describe a situation where you helped to exceed customer expectations. Describe the most challenging aspect of working in customer service, including personal experience in this area.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 9/16/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Technology
Attn: Nicole RPA 23-304/JC430113
Selection Services Unit
P.O. Box 1810
Rancho Cordova , CA 95741
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Technology
Human Resources
10860 Gold Center Drive
Rancho Cordova , CA 95670
Nicole Robinson RPA 23-304/JC430113
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Benefits Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: https://cdt.ca.gov/career-opportunities/job-openings/
Hiring Unit Contact:
Daniel Fernandez
(916) 431-5673
daniel.fernandez@state.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Lisa Cooper
(916) 926-7657
eeo@state.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
The Fine Print
When applying for a Job Opening, you must be sure to submit one state application per RPA #. You must indicate the RPA # you are applying for on your application, as well as your eligibility in the Explanations box ; otherwise, your application may not be processed.
If you have questions about the State Hiring Process visit our Career Opportunities webpage at https://cdt.ca.gov/career-opportunities/state-hiring-process .
Training and Development Assignment may be considered. Additional positions may be filled from this recruitment .
Additional Application Instructions
Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.
Applicants who wish to submit hard copy applications shall use the most current version of the State Application (STD. 678) revised 10/2023. Applicants who fail to submit the most current version of the STD. 678 may be disqualified. Employment Application STD. 678
Note :Applications must include a description of the duties performed for each position held; reference to a resume in place of a description of the duties will not be accepted. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.
Please note that the CalCareer system will not allow you to make changes to your application information once it is submitted. For all other questions regarding your CalHR CalCareer account, you may contact the CalCareer Unit at (866) 844-8671 .
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Telework is available.
Under general direction of the Customer Engagement Services (CES) Information Technology Manager II (IT Mgr II), the Information Technology Manager I (IT Mgr I) manages and oversees one of two Account Manager Teams. The IT Mgr I provides leadership, supervision, guidance, mentoring and support for the staff within the Account Manager and Customer Service Teams; interacts with data center staff and customers at all levels to ensure the highest level of customer service possible; and manages administrative processes, including budget planning and tracking and authorizations for vacation, sick leave, overtime and travel.
You will find additional information about the job in the Duty Statement .
Working Conditions
- Job duties require presence at the CDT site primarily during normal business hours and may attend customer meetings offsite.
- Carry a mobile device during working hours and off-shift for special assignments, and work evenings and weekends as required to complete assignments.
- Use a laptop computer at meetings and other events; use desktop virtualization software from off-site locations; access various CDT applications or systems for information and data analysis; and use instant messaging and other IT tools to enhance communication.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- INFORMATION TECHNOLOGY MANAGER I
- Job Application Package Checklist
- Duty Statement
Position Details Job Code #:
JC-430113
Position #(s):
695-340-1405-304
Working Title:
IT Mgr I
Classification:
INFORMATION TECHNOLOGY MANAGER I $8,849.00 - $11,857.00
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Work Shift:
8:00 am - 5:00 pm
Work Week:
Monday - Friday
Department Information
The California Department of Technology (CDT) is the guardian of public data, a leader in information technology (IT) services and solutions, and has broad responsibility and authority over all aspects of technology in California state government, including policy formation, interagency coordination, IT project oversight, information security, technology service delivery, and advocacy.
As an industry leader, we are committed to partnering with state and local government and educational entities to deliver digital services, develop innovative and responsive solutions for business needs, and provide quality assurance for state government IT projects and services. Our success and legacy of service is reliant upon our highly talented, dedicated, and diverse workforce, for it is our individual cultural diversity, backgrounds, experiences, perspectives, and unique identities that spark our collaborative strength and innovative approach to serving the State of California.
Department Website: https://cdt.ca.gov/career-opportunities/job-openings/
Special Requirements
Do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed state application (STD. 678) - For exam use only.
Please do NOT include your Social Security Number on any of the submitted documents.
STATEMENT OF QUALIFICATIONS (SOQ) REQUIRED
All interested applicants are required to submit a Statement of Qualifications (SOQ). You must provide direct responses to each of the numbered items listed below. Each individual response must be numbered and include the full text of the numbered items prior to your response. Please include specific examples of your education, training, and/or experience. Limit your SOQ to a maximum of two (2) pages, single-spaced, twelve-point Arial font.
Note: Applicants who do not follow these instructions may be disqualified from the selection process. Cover letters and résumés do not take the place of the SOQ.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 9/16/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Technology
Attn: Nicole RPA 23-304/JC430113
Selection Services Unit
P.O. Box 1810
Rancho Cordova , CA 95741
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Technology
Human Resources
10860 Gold Center Drive
Rancho Cordova , CA 95670
Nicole Robinson RPA 23-304/JC430113
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications - Required. Please see "Special Requirements" section for further information.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Supervisory experience in technical service areas.
- Technical expertise on a wide range of IT subjects, a thorough understanding of industry trends, and CDT services.
- Expertise in the State's budget process, legislative and administrative procedures, procurement documents and procedures, licensing issues, and the roles and responsibilities of oversight and regulatory agencies.
- Mastery level communication and presentation skills.
- Ability to develop positive working relationships with, and provide leadership to, all levels of State staff and external stakeholders.
- Expertise in requirements analysis principles, cost-benefit principles and methods, and risk management techniques.
- Expertise in defining business and technical requirements, evaluating plans and outcomes, and leading the development of IT documents, such as S1BAs, RFPs, and BCPs.
- Understanding of industry trends, the State Strategic Plan, CDT shared services, and how emerging technologies might enhance CDT's ability to meet future customer needs.
- Ability to use technology and repeatable processes to achieve the highest level of productivity.
- Mastery level IT knowledge, change management processes, performance measurement methods, statewide protocols and procedures; and governmental, RFP, budget and project approval processes.
Benefits Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: https://cdt.ca.gov/career-opportunities/job-openings/
Hiring Unit Contact:
Daniel Fernandez
(916) 431-5673
daniel.fernandez@state.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Lisa Cooper
(916) 926-7657
eeo@state.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
The Fine Print
When applying for a Job Opening, you must be sure to submit one state application per RPA #. You must indicate the RPA # you are applying for on your application, as well as your eligibility in the Explanations box ; otherwise, your application may not be processed.
If you have questions about the State Hiring Process visit our Career Opportunities webpage at https://cdt.ca.gov/career-opportunities/state-hiring-process .
Training and Development Assignment may be considered. Additional positions may be filled from this recruitment .
Additional Application Instructions
Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.
Applicants who wish to submit hard copy applications shall use the most current version of the State Application (STD. 678) revised 10/2023. Applicants who fail to submit the most current version of the STD. 678 may be disqualified. Employment Application STD. 678
Note :Applications must include a description of the duties performed for each position held; reference to a resume in place of a description of the duties will not be accepted. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.
Please note that the CalCareer system will not allow you to make changes to your application information once it is submitted. For all other questions regarding your CalHR CalCareer account, you may contact the CalCareer Unit at (866) 844-8671 .
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Created: 2024-09-07
Reference: JC-430113
Country: United States
State: California
City: Rancho Cordova
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