IT Program Manager (FSM/EAM Implementation)

Description & Requirements

Come join our family at In-N-Out Burger!

We are seeking a highly motivated Field Service Program Manager. This position will report to the Enterprise Applications (Platforms) Department Manager and is responsible for leading the implementation of Field Service Management (FSM) and Enterprise Asset Management (EAM) solutions to support our vertically integrated businesses supporting our stores and enabling quality and service to every customer we serve. This includes responsibility for managing all aspects of In N Out Burger's implementation and transformation program. Strong FSM and EAM functional and technical knowledge, interpersonal skills, and emotional intelligence are essential to be successful in role. Proven experience of 10 years in FSM or EAM implementation (Maximo, ServiceNow, Oracle EAM) or similar role along with a Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field is required.

*This position is 100% in office and will be based in Irvine, CA.

General Responsibilities:

• Develop and maintain a comprehensive field service program strategy, including roadmap planning, requirement gathering, and solution design. This includes ensuring alignment of IN-N-Out Burger field service initiatives with overall business objectives and IT strategies.

• Lead cross-functional teams in the implementation and integration of FSM and EAM platforms. This involves overseeing the governance of the system configurations, customizations, and third-party integrations to maintain system integrity and scalability.

• Manage the program budget, timelines, and resources, ensuring efficient allocation and maximizing ROI.

• Collaborate with stakeholders (e.g. Maintenance & Field IT Tech leadership) to identify business needs and translate them into technical requirements.

• Facilitate change management and user adoption strategies, including training and support for end-users.

• Monitor and report on program performance, including KPIs and success metrics, to stakeholders and senior management. This includes staying upto-date with program updates, feature, and best practices to drive continuous improvement and innovation within the organization.

• Leadership and oversight of assigned team of Project Managers, FSM Administrators and FSM Developers.

Work Schedule + Benefits

• Full-time, Salaried, Exempt

• Salary Range is $124,500 - $165,000

The above represents the expected pay range for this job requisition. Ultimately, in determining your pay, we will consider your experience and other job-related factors.

• Office Hours: Mon-Fri, 8:00 am-5:00 pm

• Excellent Benefits, to include Medical, Dental, Vision, Life Insurance, FSA's, 401(k)/Profit Sharing Plan, Adoption Assistance, Education Reimbursement, Supplemental Health Plans and Pet Insurance

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field required.

• 10 years of experience with FSM or EAM implementation (Maximo, ServiceNow, Oracle EAM) or similar role, with a track record of successful implementations.

• ServiceNow, Maximo, or Oracle certifications preferred.

• Strong understanding of Field Service Platform capabilities, modules, and best practices.

• Hands on experience managing and configuring FSM and EAM platforms like ServiceNow, Maximo or Oracle.

• Excellent project management skills, including experience with Agile and Waterfall methodologies. CAPM or PMP is strongly preferred.

• Strong leadership and team management abilities, with the capacity to motivate and guide cross-functional teams.

• Exceptional communication and stakeholder management skills, with the ability to translate technical concepts into business terms.

• Understanding of enterprise business systems and integrated solution design including best practices for sustainable design and operations.

• Analytical and problem-solving skills, with a focus on delivering efficient and effective solutions.

ABOUT In-N-Out Burger

In-N-Out Burger was founded in 1948 by Harry and Esther Snyder in Baldwin Park, California, and remains privately owned and operated. Under the direction of the Snyder family, the company has opened restaurants throughout California, Nevada, Arizona, Utah, Texas, Oregon, Colorado, and Idaho. In-N-Out Burger's menu has remained the same since 1948, and we have maintained a simple philosophy - serve only the highest quality product, prepare it in a clean and sparkling environment, and serve it in a warm and friendly manner. We have built a reputation for fresh, made-to-order foods prepared and served by friendly, well trained Associates.

In-N-Out Burger offers a competitive salary and comprehensive benefit package. We are an Equal Opportunity Employer by choice. Should there be a need, In-N-Out Burger will provide a reasonable accommodation to complete the interview process upon request.