IT Service Desk Analyst - for Proposal

Fairfax, Virginia

Employer: System One Holdings, LLC
Industry: 
Salary: Competitive
Job type: Full-Time
IT Service Desk Analyst

Location: Fairfax, VA

Duration: Multi-Year Contract

Salary: Negotiable

MUST HAVE THE FOLLOWING CERTIFICATIONS:
  • HDI Service Desk Analyst
  • Microsoft Certified Desktop Support Technician (MCDST)
  • or EQUIVALENT


Minimum/General Experience:
  • Provides Service Desk or Network Operations level I support and advanced troubleshooting and systems configuration.
  • Shall have experience providing level 1 phone support, customer service experience, problem solving experience, and advanced desktop support knowledge and skills.
  • Minimum five years' experience in the field.


Functional Responsibilities:
  • Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers and advanced problem-solving support to resolve complex issues in Microsoft windows-based desktop environment.
  • Strong communication and problem-solving skills required.
  • Performs full lifecycle of Incident management activities in context of a professional service desk.


Minimum Education: College degree and HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required.

#M2
Created: 2024-09-08
Reference: 326102
Country: United States
State: Virginia
City: Fairfax

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