IT Service Management Data Analyst

Insight Global is looking for an IT Service Management Data Analyst to work for a large financial customer of ours.

This individual will play a critical role in supporting the implementation, process documentation, and management of the asset, configuration, and other ServiceNow process areas. This role will be responsible for building and maintaining operational reporting for ServiceNow functions, ensuring the accuracy and integrity of data being presented reconciled from operations to leadership. This role will collaborate closely with IT and business units to ensure effective asset and configuration management practices.

Responsibilities include ...
- Develop and implement comprehensive reporting for the management of processes, ensuring alignment with ITIL best practices and organizational goals.
- Collaborate with stakeholders to define and document requirements.
- Build dashboards for operational views, enabling the ability for teams to see relevant information necessary for managing their delivery of service.
- Design and implement trending reporting for tracking organizational improvements over time, and analyzing processes for improvement opportunities.
- Develop and deliver training programs for end-u to ensure effective adoption of reporting functions.
- Support other organizational reporting needs for activities executed and managed within ServiceNow.
- Identify areas for improvement and implement changes to enhance the efficiency and effectiveness of configuration management processes.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience
- 5+ years of experience using ServiceNow reporting and Business Analytics functions.
- Strong understanding of ITIL and ITSM principles.
- Proficiency with understanding ServiceNow data models and databases including AMDB and CMDB required.
- Excellent analytical, problem-solving, and decision-making skills.
- Experience with ITIL process framework and best practices.
- Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Knowledge of regulatory requirements and best practices in IT asset management.
- Ability to demonstrate managing large organizational changes with excellent collaboration skills.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.