IT Services Administrator

- Supporting Issues - production lines going down (the things that make the mold) , reimaging, account lock outs, taking escalations from tier 1,
- 15-20 tickets a day with various IT issues. Up to 40 tickets a day due to an outage

The pay rate for this role is between $85,000 - $90,000K - dependent on skillset.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Must Haves:
- Ideally coming from a manufacturing background, if not then more knowledgeable on IT skillset.
- How to troubleshoot network related issues - i.e. a line is down
- Providing tier 2 network support and IT support - for plant and office
- Understanding of ServiceNow ticketing system
- Troubleshooting experience - remote into a computer or working on network access, etc.
Networking remote tool: Bomgar
- Manufacturing support - computer is down, can't access my email, can't access teams
- Strong documentation and customer service skills

Nice to Have Skills & Experience
- Tier 3 support experience
- CCNA certified
- VCP

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.