IT Services Support II

IT Services Support II (Multiple position)
3200 E Camelback Rd #395 Phoenix AZ 85018 - Onsite role
12+ month contract with high potential for extension and can convert to permanent.
Pay range: $30-34/hr.

Our Fortune 500 client (One of the world's largest Beauty companies) in Phoenix, AZ is looking for hardworking, motivated talent to join their innovative team.

Are you a Customer Service Representative with a passion for collaborating with multiple teams and an interest in working onsite? Don't wait... apply today!

Requirements:

• Minimum 5+ years of IT experience, with 1 year of experience managing/leading teams in a multi-office and remote support environment
• Strong communication, critical thinking, and organizational skills
• Strong attention to detail, making and keeping commitments
• Solid technical background in a broad range of Microsoft-based IT disciplines, including infrastructure, architecture, server, storage, network, and project management
• Experience with Windows servers, Active Directory, LAN/WAN, network routers, and switches
• Knowledge of full lifecycle management

Key Responsibilities:

• Detail-oriented, organized, and customer-focused
• Passion for customer service and expertise in IT onsite and remote support
• Build relationships with users to meet their IT support needs and deliver an exceptional client experience
• Provide White Glove Support for executive members as needed
• Contribute to updating processes to streamline support
• Provide 2nd level MAC support, as well as PC and some infrastructure support
• Strong analytical, technical, communication, and leadership skills
• Multi-task and resolve complex problems
• Proactively identify, document, and escalate issues to limit downtime
• Continuously enhance support services to improve customer experience and satisfaction
• Drive customer escalations to logical closure
• Balance competing priorities and shift focus quickly in response to critical needs
• Experience in asset depot processes and workflow
• Maintain accurate physical inventory of IT equipment and mobile devices
• Strong operational understanding of MS Office Suite and Teams
• Support large conference rooms/meetings and their respective technologies
• Work independently and with a team
• Assist with imaging, installation, configuration, and ongoing usability of computers and peripheral equipment
• Work with other IT teams to determine root causes and resolve problems
• Provide level 2 desktop support for Windows, MS Office (O365), macOS, and proprietary systems
• Quickly become proficient in new systems and adapt to evolving business requirements
• Communicate IT issues to team members and management
• Pursue training and development opportunities to continuously build knowledge and skills
• Assist in identifying key metrics to improve efficiencies for local teams
• Provide documentation and mentoring for all supported systems
• Cross-train and mentor new contract staff on systems

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.