HR Support Services Specialist

Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Responsibilities

Pursues excellent service to our employees by providing streamlined, accurate and effective maintenance and
distribution of HR data as a member of the HR Support Services Department. Coordinating a variety of transactions and
projects providing support and follow-up. Responsible for administration and issue resolution in one of the following
areas: leave management, license and certification, learning, talent support, performance management, severance,
subpoena, records management, employee and non-employee transactions, providers, and special pay.

• Demonstrates a customer focused philosophy, frequently and directly interacting with CSH employees,
  executives, and other team members outside of HR. Actively seeks direct customer contact and maintains
  professional language and demeanor in interactions via telephone, instant message, and email.
• Validates and processes HR transactions using knowledge of the system and provided documentation
  and tools.
• Monitors HR transactions for adherence to defined processes and denies or escalates exceptions.
• Maintains HR data in proper systems to ensure accuracy and data integrity.
• Researches, resolves and responds to escalated cases from HR Contact Center, HR Business Partners, or
  HR Transaction Services Analysts and Leaders.
• Provides excellent service to the employee, manager, and other HR members providing redirection and
  educational opportunities to increase customer knowledge while resolving the current situation.
• Actively seeks a role in activities that work to introduce, align, and/or improve processes..
• Process transactions within the employee records program and basic data integrity pre/post
  transactional audits.
• Authors desktop procedures to be entered into knowledge base system and assists in training others.
• Facilitates programs and serves as liaison between internal and external customers.
  The job summary and responsibilities listed above are designed to indicate the general nature of the work performed

Qualifications

• High School Diploma or equivalent
• 2 years of experience in Operational Support; HR Back Office
  experience preferred.
• Detail oriented, understands processes and
  systems, accurate and quick data entry, strong customer service skills,
  comfortable working with multiple systems, comfortable with
  complex situations and processes.
• Strong communication skills
  including telephone, instant message and email.