IT Specialist (SYSADMIN)

Summary

The Bureau of Trust Funds Administration (BTFA) supports the Secretary of the Department of the Interior to fulfill their trust responsibilities by providing fiduciary guidance, management, and leadership for Tribal Trust and Individual Indian Money accounts. We Excel, Native America Prospers. For more information about our bureau, go to: http://www.btfa.gov.

This job is open to

• Military spouses
• The public
  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.
• Veterans

Clarification from the agency

All U.S. Citizens

Duties

This position is located within the Department of the Interior, Bureau of Trust Funds Administration, Trust Operations - Information Resources & Trust Records, located in Albuquerque, NM.

At the full performance level GS-11 the major duties of this position include, but are not limited to the following:

1. Plans, schedules, and documents the installation of new or modified IT Systems.

2. Optimizes the functionality of systems. Maintains systems integrity and availability, anticipating likely capacity or configuration problems and initiating corrective or preventive actions. Diagnoses and recovers failed systems.

3. Consults with customers to identify priorities and best approaches for integrating systems administration requirements into daily operations.

4. Determines best approaches for implementation aligned to Department and the organization's strategic and funding priorities.

5. Researches options for problem resolution and recommendations. Presents in writing or orally to audiences within and external to the organization, identifying priorities and barriers to project accomplishment.

6. Ensures guidance and work products comply with Department and the organization's IT security requirements. Identifies and mitigates security vulnerabilities and risks.

7. Maintains familiarity with IT Systems configuration.

8. Contributes to authoring and executing detailed test plans. Contributes to the preparation of change requests and configuration management submissions. Performs other duties as assigned.

BTFA has determined that the duties of this position are suitable for telework and the selectee may be allowed to telework with supervisor approval.

NOTE: This Vacancy is limited to the first 50 applications received and will close at midnight Eastern Time on the day this application limit is reached regardless of the closing date specified in this announcement. Any applications received prior to midnight Eastern Time of the day the application limit is reached will be accepted and considered. You are strongly encouraged to submit all required supporting documents at the time of application should the vacancy close earlier than stated in this announcement due to the applicant limit being reached. Supporting documents will not be accepted once the vacancy announcement closes.

Work Environment:

The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions. Some employees may occasionally be exposed to uncomfortable conditions in such places as research facilities

Salary Information

GS-11: $73,317 - $95,310 per annum

First time hires to the Federal government normally start at the lower salary range of the grade level.

This vacancy may be used to fill additional positions as vacancies become available.

This vacancy is also announced as BTFA-6410-24-CM-018(MP) for those applicants who wish to apply and be considered under Merit Promotion procedures.

Requirements

Conditions of Employment

1. You must be a U.S. Citizen.
2. You will be subject to a background/suitability investigation/determination.
3. You will be required to have federal payments made by Direct Deposit.
4. You must submit ALL required documents and a completed questionnaire.
5. Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service system, or are exempt from having to do so under the Selective Service Law. See http://www.sss.gov/.

Qualifications

Minimum Qualification Requirements: To qualify for this position you must meet either A. Experience OR B. Education AND C. Specialized Experience for the series/grade to which you are applying.

A. Experience: All applicants must possess one year of IT related experience demonstrating each of the four competencies listed:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

OR

B. Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree. Degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

AND

(2) Specialized Experience

To qualify for the GS-11, you must possess at least one full year of specialized experience equivalent to at least the GS-11 grade level in the Federal service, or comparable experience not gained through Federal service. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience is defined as demonstrated experience:

1) Implementing, managing, and troubleshooting of wireless based SMS messaging and information delivery systems within a hybridized datacenter environment (e.g. Attention);

2) Performing endpoint configuration management and security patch delivery/implementation utilizing enterprise-wide CM tools (e.g. IBM BigFix, MS Config Manager, MS InTune);

3) Maintaining enterprise software license management through federated identity providers (ex. SPI SAML, OIDC, Active Directory, Azure Active Directory);

4) Maintaining configuration management database (CMDB) through the use of enterprise grade device discover tools (e.g. ServiceNow Discovery); and

5) Automating server, application, and Active Directory related information gathering, analysis, and management tasks through the development of 'scripts' written in common 'languages' (e.g. PowerShell).

Must Meet at least 3 of 5 Specialized Experience Statements.

Additional information on the qualification requirements is outlined in the OPM Qualification Standards Handbook of General Schedule Positions and is available at OPM's website: https://www.opm.gov/qualifications/standards/indexes/num-ndx.asp

All qualification requirements must be met by the closing date of this announcement.

Education

Education: If this position requires specific educational course work to qualify, or you are qualifying based in whole or part on education, you are required to provide transcripts as proof of meeting the requirements.

Foreign Education: Education completed in colleges or universities outside the United States may be used to meet the specific educational requirements as stated above. You must provide acceptable documentation that the foreign education is comparable to that received in an accredited educational institution in the United States. For more information on how foreign education is evaluated, visit: http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-policies/#url=e4

Additional information

This position is included in a bargaining unit. The Federation of Indian Service Employees (FISE), Local 4524, is the exclusive representative of all employees in this bargaining unit.

Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon administrative approval and the continuing need for and performance of higher-level duties.

The application contains information subject to the Privacy Act (P.L. 93-579, 5 USC 552a). The information is used to determine qualifications for employment, and is authorized under Title 5, USC, Section 3302 and 3361.

NOTICE: This employer participates in E-Verify and will utilize your Form I-9 information to confirm you are authorized to work in the U.S.

A preliminary background check must be completed before a new employee can begin work with the U.S. Department of the Interior. The preliminary background check consists of a search of Office of Personnel Management and Department of Defense background investigation files and an FBI National Criminal History Fingerprint Check; it may take up to 3 weeks to complete. If selected for this position, you will be extended a tentative offer of employment pending a satisfactory background check. Current Federal employees or individuals with an existing completed background investigation may not be required to undergo another background check; these will be handled on a case-by-case basis in coordination with the Bureau security office.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, we will review your application to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume, supporting documentation and responses to the online questionnaire will be made. Your responses to the online assessment will be used to measure the degree to which your background matches the requirements for this position. You are being evaluated under the Category Rating method, which means, if you are determined to be qualified you will be placed in one of three pre-defined categories. These categories are "Platinum", "Gold", and "Silver". However, your resume must support your responses to the scored occupational questionnaire, or your score may be lowered. Candidates placed in the "Platinum" category will be identified for referral to the hiring manager and may be invited for an interview. Veterans' preference rules for category rating will be applied.

1. Information Resources Strategy and Planning: Knowledge of the principles, methods, and techniques of information technology (IT) assessment, planning, management, monitoring, and evaluation, such as IT baseline assessment, interagency functional analysis, contingency planning, and disaster recovery.
2. Infrastructure Design: Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.
3. Stress Tolerance: Deals calmly and effectively with high stress situations (for example, tight deadlines, hostile individuals, emergency situations, dangerous situations).

Your answers to the on-line assessment will be used to evaluate your competencies in the following areas: If you are a status applicant (current career or career-conditional Federal employee or former permanent Federal employee with reinstatement eligibility in the competitive service), or are eligible under a special appointing authority and you are selected under this vacancy, you may be subject to serving a new one-year probationary period.

To preview the assessment questionnaire click: https://apply.usastaffing.gov/ViewQuestionnaire/12525145

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  Your resume must contain information sufficient to make a valid determination that you fully meet the specialized experience requirements as stated in this vacancy announcement and OPM qualification standards for each grade level(s) for which you are applying. It is strongly recommended that you use the USAJobs Resume Builder as it was designed to ensure that your resume includes the standard information needed. The Resume Builder is available at https://help.usajobs.gov/how-to/account/documents/resume/build.
  
  Your application package must include: (1) Resume showing relevant experience as written in your own words; (2) Completed online Assessment Questionnaire; (3) College transcript (if applicable) for verification of qualifying education. Unofficial transcripts are acceptable; (4) Certificates, license, etc. (if applicable); (5) Form DD-214 OR VA letter and Standard Form 15 (if applicable); and (6) Form BIA-4432, Verification of Indian Preference for Employment, if claiming Indian preference for an Indian Preference position. No other form will be accepted.
  
  NOTE: Applicants claiming veterans preference (TP, CP, CPS) must submit a copy of your DD-214, "Certificate of Release or Discharge from Active Duty," (Member 4 copy is preferred), showing the dates of active duty, type of discharge, and character of service (must be honorable); OR acceptable proof of verification of your preference (i.e., official document, dated 1991 or later, from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying that the veterans total combined serviced-connected disability rating is 10% or more).
  
  You will find additional information on the following topics: (1) e-Verify; (2) Selective Service; (3) CTAP/ICTAP; (4) Education - accreditation; (5) Foreign education; (6) Veterans preference; (7) Special appointing authority documentation; and more can be found on our web site: https://www.bsee.gov/careers/usajobs-assistance OR http://www.boem.gov/USAJobs-Assistance/ .
  
  If you are claiming CTAP/ICTAP eligibility, you must submit proof by the closing date of the announcement that you meet the requirements of 5 CFR 330.605(a) for CTAP and 5 CFR 330.704 for ICTAP or you will not receive priority consideration. The proof includes a copy of the agency notice, your most recent Performance Rating, and your most recent SF-50 noting current position, grade level, and duty station. To be considered well-qualified and exercise selection priority for this vacancy, you must earn a minimum score of 85 or above (prior to the assignment of veteran's preference) on the rating criteria for this position.
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  Your complete application, including required documents, must be received by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
  
  To apply on-line, you must complete and submit an application by accessing the USAJOBS website at www.usajobs.gov. To begin, click the Apply Online button near the bottom of this screen and follow the prompts to register into your USAJOBS account, answer the questions, and submit all required documents.
  
  To return to your saved application, log in to your USAJOBS account at www.usajobs.gov and click on "Application Status." Click on the position title, and then select Apply Online to continue.
  
  Applicants who apply under this job opportunity announcement agree to have their application, associated documents and applicable personal information shared with other Bureaus/Offices within the Department of the Interior (DOI) that have vacancies within the same occupational series, grade, promotion potential and in the same geographic location(s), including within the same metro/commuting area. Applying to this announcement does not replace the need to apply to other job opportunity announcements for which you wish to receive consideration.
  
  Agency contact information
  
  HR Assistant
  
  Phone
  
  703-787-1446
  
  Email
  
  human.resources8@bsee.gov
  
  Address
  
  Bureau of Trust Funds Administration
  
  4400 Masthead St NE
  
  Albuquerque, NM 87109
  
  US
  
  Next steps
  
  You can track the progress of your application package via your USAJobs account. You will receive an acknowledgment from USAJobs that your submission was successful, once we have received your on-line assessment questionnaire, resume and any supporting documentation. You will be notified of the status of your application via your USAJobs account after we conduct a qualification review of your complete application package. You will be contacted if further evaluation or interviews are required. Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration. We may verify all information you provide in your resume and questionnaire responses, through reference and/or background checks, and/or verification of your education. If you are selected, you will be contacted personally by the Human Resources Office posting this announcement.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

Your resume must contain information sufficient to make a valid determination that you fully meet the specialized experience requirements as stated in this vacancy announcement and OPM qualification standards for each grade level(s) for which you are applying. It is strongly recommended that you use the USAJobs Resume Builder as it was designed to ensure that your resume includes the standard information needed. The Resume Builder is available at https://help.usajobs.gov/how-to/account/documents/resume/build.

Your application package must include: (1) Resume showing relevant experience as written in your own words; (2) Completed online Assessment Questionnaire; (3) College transcript (if applicable) for verification of qualifying education. Unofficial transcripts are acceptable; (4) Certificates, license, etc. (if applicable); (5) Form DD-214 OR VA letter and Standard Form 15 (if applicable); and (6) Form BIA-4432, Verification of Indian Preference for Employment, if claiming Indian preference for an Indian Preference position. No other form will be accepted.

NOTE: Applicants claiming veterans preference (TP, CP, CPS) must submit a copy of your DD-214, "Certificate of Release or Discharge from Active Duty," (Member 4 copy is preferred), showing the dates of active duty, type of discharge, and character of service (must be honorable); OR acceptable proof of verification of your preference (i.e., official document, dated 1991 or later, from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying that the veterans total combined serviced-connected disability rating is 10% or more).

You will find additional information on the following topics: (1) e-Verify; (2) Selective Service; (3) CTAP/ICTAP; (4) Education - accreditation; (5) Foreign education; (6) Veterans preference; (7) Special appointing authority documentation; and more can be found on our web site: https://www.bsee.gov/careers/usajobs-assistance OR http://www.boem.gov/USAJobs-Assistance/ .

If you are claiming CTAP/ICTAP eligibility, you must submit proof by the closing date of the announcement that you meet the requirements of 5 CFR 330.605(a) for CTAP and 5 CFR 330.704 for ICTAP or you will not receive priority consideration. The proof includes a copy of the agency notice, your most recent Performance Rating, and your most recent SF-50 noting current position, grade level, and duty station. To be considered well-qualified and exercise selection priority for this vacancy, you must earn a minimum score of 85 or above (prior to the assignment of veteran's preference) on the rating criteria for this position.


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Your complete application, including required documents, must be received by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

To apply on-line, you must complete and submit an application by accessing the USAJOBS website at www.usajobs.gov. To begin, click the Apply Online button near the bottom of this screen and follow the prompts to register into your USAJOBS account, answer the questions, and submit all required documents.

To return to your saved application, log in to your USAJOBS account at www.usajobs.gov and click on "Application Status." Click on the position title, and then select Apply Online to continue.

Applicants who apply under this job opportunity announcement agree to have their application, associated documents and applicable personal information shared with other Bureaus/Offices within the Department of the Interior (DOI) that have vacancies within the same occupational series, grade, promotion potential and in the same geographic location(s), including within the same metro/commuting area. Applying to this announcement does not replace the need to apply to other job opportunity announcements for which you wish to receive consideration.

Agency contact information

HR Assistant

Phone

703-787-1446

Email

human.resources8@bsee.gov

Address

Bureau of Trust Funds Administration

4400 Masthead St NE

Albuquerque, NM 87109

US

Next steps

You can track the progress of your application package via your USAJobs account. You will receive an acknowledgment from USAJobs that your submission was successful, once we have received your on-line assessment questionnaire, resume and any supporting documentation. You will be notified of the status of your application via your USAJobs account after we conduct a qualification review of your complete application package. You will be contacted if further evaluation or interviews are required. Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration. We may verify all information you provide in your resume and questionnaire responses, through reference and/or background checks, and/or verification of your education. If you are selected, you will be contacted personally by the Human Resources Office posting this announcement.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request