Summary

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.

This National Guard position is for a IT SPECIALIST (CUSTOMER SUPPORT) - TITLE 32, Position Description Number PDD2525P01 and is part of the KY G6, National Guard.

***NOTE: Current on-board applicants (AREA 1, Title 32 employees) will retain current tenure and be temporarily promoted or reassigned, all others will be hired with indefinite tenure.***

This job is open to

• Internal to an agency
  
  Current federal employees of this agency.
• National Guard & reserves
  
  Current members, those who want to join or transitioning military members.

Clarification from the agency

Open to:
Area 1B - All current federal employees/technicians within Kentucky Army National Guard (T32 and T5, with permanent, conditional, or indefinite tenure with current Kentucky Army National Guard membership)
-AND-
Area 2B - All current Kentucky Army National Guard members

Duties

As a IT SPECIALIST (CUSTOMER SUPPORT) - TITLE 32, GS-2210-9, you will install, configure, troubleshoot, and provide maintenance in response to customer requirements. Provide initial incident information to the Incident Response Specialty. Provide basic support for end-user hardware failures. Re-image customer workstations and resolve basic problems. Use programs and techniques to isolate causes of problems and user errors. Detect damaged or lost files, optimize disk management, measure system performance, control system security, and/or extend system capabilities to support local requirements. Troubleshoot and repair IT implementing Army standards and accepted practices. Notify team leader of significant trends in hardware/software implementation issues and any potential problems. Install, test, and prepare performance reports and recommendations on equipment. Work with users to test and evaluate software packages. Provide support and guidance on operating computers, equipment, and associated software. Receive, respond to, and ensure resolution of help center calls. Perform other duties as assigned.

A more comprehensive detailed description of the position may be found in Position Description PDD2525P01 on file in the employing unit or in the Human Resources Office. Contact the KY HRO Staffing Section via email for additional information, ng.ky.kyarng.mbx.hro-technicianstaffing@army.mil.

Requirements

Conditions of Employment

Military Grades: E5 (SGT) - O4 (MAJ)

CONDITIONS OF EMPLOYMENT:

You must maintain membership in the Kentucky National Guard.

You must be assigned to a compatible military position.

Wear of the military uniform.

Position may require a pre-employment physical.

May be subject to furlough actions.

May be required to successfully complete a probationary period.

Participation in direct deposit is mandatory.

Must obtain and maintain a favorable adjudication of a T3 or equivalent investigation.

Acceptance of a Federal position may terminate a military bonus.

Acceptance of a Federal position will terminate Tricare Reserve Select (TRS) eligibility.

This position is located on a tobacco free facility.

This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position.

This position conducts information assurance functions. The incumbent shall comply with the requirements of the certification program and will be required to obtain and maintain certification. Certification requirements are outlined in DOD instruction 8570.01-M.

Must obtain and maintain Security+ Certification within six (6) months of appointment.

Qualifications

MINIMUM REQUIREMENT:

Experience that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.

SPECIALIZED EXPERIENCE:

Must have at least 24 months experience in analysis of the interrelationship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.

EXPERIENCE REQUIREMENTS:

Resume must have complete dates (Example 2 JAN 1980 to 3 MAR 1981 or JAN 1980 to MAR 1981), work schedule, and hours worked per week of employment. Use of year only and unspecified work schedule will result in disqualification. Each applicant must fully substantiate -in their own words- that they meet 100% of the minimum requirements and specialized experience listed above in detail; otherwise, the applicant will be considered unqualified for this position. Do NOT copy and paste from the vacancy announcement or the position description. Also, make sure the applicant's name is on every document submitted, otherwise it will NOT be considered.

Education

Substitution of Education for Specialized Experience: To qualify for GS-2210 Title 32 Excepted Service positions, on the basis of completed graduate education listed below.

Masters or equivalent graduate degree

-OR-

2 full years of progressively higher level graduate education leading to such a degree

All undergraduate or graduate education must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

To receive credit for education, you must provide OFFICIAL transcripts.

Additional information

If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (http://www.sss.gov/RegVer/wfRegistration.aspx).

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the qualified candidates, you will be referred to the selecting official for employment consideration.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  To apply for this position, you must submit a complete Application Package which includes:
  
  1. Your resume showing work schedule, hours worked per week, dates (including Month and Year, Example: 2 JAN 1980 to 3 MAR 1981; 0800-1630 M-F or JAN 1980 to MAR 1981; 40 hrs/wk) of employment and duties performed.
  
  2. Other supporting documents:
  
  If applicable:
  
  • Security+ Certification
  • Official transcripts to validate education substitution
  
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below. To view the Occupational Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12331530
  
  A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
  
  To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
  
  Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
  
  After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
  
  You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
  
  To verify the status of your application, log into your USAJOBS account (http://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: http://www.usajobs.gov/Help/how-to/application/status/.
  
  Agency contact information
  
  
  
  Frank Mulder
  
  Phone
  
  502-607-1589
  
  Email
  
  frank.j.mulder.mil@army.mil
  
  Address
  
  KY G6
  
  100 MINUTEMAN PARKWAY
  
  FRANKFORT, KY 40601
  
  US
  
  Next steps
  
  Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

To apply for this position, you must submit a complete Application Package which includes:

1. Your resume showing work schedule, hours worked per week, dates (including Month and Year, Example: 2 JAN 1980 to 3 MAR 1981; 0800-1630 M-F or JAN 1980 to MAR 1981; 40 hrs/wk) of employment and duties performed.

2. Other supporting documents:

If applicable:

• Security+ Certification
• Official transcripts to validate education substitution

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below. To view the Occupational Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12331530

A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

To verify the status of your application, log into your USAJOBS account (http://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: http://www.usajobs.gov/Help/how-to/application/status/.

Agency contact information



Frank Mulder

Phone

502-607-1589

Email

frank.j.mulder.mil@army.mil

Address

KY G6

100 MINUTEMAN PARKWAY

FRANKFORT, KY 40601

US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request