IT Support Analyst
Houma, Louisiana
Employer: Addison Group
Industry: Information Technology
Salary: Competitive
Job type: Full-Time
IT Support Analyst
Office Status: On Site Everyday
Location: Houma, LA
About the Role:
Requirements:
Office Status: On Site Everyday
Location: Houma, LA
About the Role:
- Perform on-site analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions, including on-site and remote users as needed.
- Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
- Receive and respond to incoming calls, email messages and or help desk tickets regarding desktop problems.
- Performing routine inspections and upkeep of existing installations.
- Configure and troubleshoot mobile devices, iPads, and iPhones.
- Escalating complex problems to the appropriate support teams.
- Prepare reference material and user guides.
- Ability to lift and carry 50 lbs. of computer equipment.
- Liaise with company's technology vendors for prompt rectification of any problems or emergencies.
- Coordinate with other IT infrastructure and application groups to provide 'boots on the ground' support to resolve incidents.
Requirements:
- 2 - 5 years of experience in an end-user desktop support role.
- Experience with Microsoft Active Directory, Microsoft Desktop Operating Systems, Microsoft Office products including Teams, Adobe, TeamViewer, and other related desktop software.
- Experience with Copier / Printer / Peripheral device installation and troubleshooting.
- Experience with Audio / Video and conferencing solutions.
- Exceptional customer service and communications skills
- CompTIA A+ certification
Created: 2024-05-01
Reference: a1qPL000000c0mzYAA
Country: United States
State: Louisiana
City: Houma
ZIP: 70363
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