GVRA

The Georgia Vocational Rehabilitation Agency operates five integrated and interdependent statutory programs that share a primary goal - to help people with disabilities to become fully productive members of society by achieving independence and meaningful employment. Our programs impact both employers and job seekers. Our bottom line is to tailor our services to fit your needs. And our promise to you is consistent professional service with responsive and responsible follow-up.

Summary/Objective

Under general supervision, provides IT user support both remotely and onsite. Prioritizes, documents, troubleshoots, analyzes, and resolves end-user help request. Deliver and setup computer, laptops, and other end user devices. Provides support for local and cloud-based software and systems. Develops documentation, user guides, and training for user software and hardware.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides timely and professional IT customer support.
• Supports end users via remote support tools or in person for issues such as new equipment setup, hardware, software, cloud, or other IT related issues.
• Assist with Audio-Visual equipment.
• Maintains software and hardware inventory for IT assets.
• Assist user with 365 products (Office365 and Teams.)
• Supports mobile devices.
• Maintains computer systems, maximizing system functionally and efficiency.
• Perform basic systems administration duties for cloud and on-prem systems.
• Document the problems encountered and develop the most fitting solution.
• Prepares knowledge-based documents and content.
• Proficient troubleshooting and problem-solving skills.
• Assist user with 365 products (Office365, Teams, SharePoint).
• Help to promote culture of information security within team and throughout the agency.
• Performs other related duties as assigned.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies

• Communication Proficiency.
• Teamwork.
• Problem Solving.
• Technical and mechanical Capacity.
• Collaboration Skills
• Thoroughness
• Flexibility

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions

Incumbents working in this job perform duties in an office setting. This is a 40-hour workweek requirement. The position may involve managing a high-volume workload and demands a high level of accuracy while working with deadlines. Regular attendance is an important part of being successful in this position. Reasonable accommodations can be made available to qualified individuals upon request.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. This position occasionally requires long hours and weekend work.

Travel

Travel is primarily during the business day, although some overnight travel may be expected.

Work Authorization/Security Clearance

As a condition of employment with Georgia Vocational Rehabilitation Agency, you must successfully complete a mandatory federal and national background check, pre-employment testing, and additional checks required for your job.

AAP/EEO Statement

GVRA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Reasonable Accommodations

The Georgia Vocational Rehabilitation Agency is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request a reasonable accommodation during any step in the hiring process, please contact our HR Team at ada_request@gvs.ga.gov.

High school diploma or GED AND Six months of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.