Department

College of Engineering - Civil Environmental

Responsibilities

Responsible for training and supervising new support staff members. Responsible for providing software support to law enforcement agency points of contact involving escalated problem resolution and debugging that require a subject matter expert. This will involve assisting the main support line, issue tracker, and emails, when more complex issues arise. Will also serve as a backup for front line support when required.

Will provide development with in-depth steps to replicate more complex issues to ensure faster resolutions. Will serve as a liaison between agency and clerk of court points of contacts and TraCS staff. Is responsible for recommending internal IT policies and procedures. Is responsible for testing new versions prior to release. Ensuring support staff updates technical documentation and training materials to match the current software version.

Qualifications

Bachelor's degree or a high school diploma or equivalent and four years of experience. (Note: or a combination of post high school education and experience equal to four years)

Preferred Qualifications

May offer preference to those with Traffic and Criminal Software system experience.
May offer preference to those with experience with training law enforcement on industry related software systems.
May offer preference to those who are currently or were previously employed with a law enforcement agency.
May offer preference to those with current or previous Criminal Justice Information Services certification.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!

Learn more about our university and campuses.

FSU Total Rewards

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How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check .

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at : https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf .