IT Support Specialist

Pourquoi a-t-on besoin de vous ?

The IT Support Specialist will be in charge of under the supervision of the IS/IT Manager to support the CCNA business unit, and deploy solutions decided at group level and will be working closely with Saint-Gobain ITS and Cybersecurity teams to troubleshoot the technology systems that a business uses to maintain computer and software networks.

The IT Support Specialist role will include responding to hardware problems, updating system software and tracking the data and communications used on their network.

Essential Functions

% TIME

Assisting with Infrastructure Upgrades and Maintenance

• Support senior team members in the implementation of infrastructure upgrades at various North American locations.
• Assist with server, network, and firewall upgrades under supervision to ensure optimal performance and security.
• Help maintain infrastructure enhancements to support business operations effectively.

25%

Site Changes and Application Planning :

• Planning and coordinating infrastructure and application changes for site expansions, relocations, or modifications.
• Work under guidance to ensure all changes are aligned with business objectives and technical requirements.

15%

Audio-Visual Systems Support

• Provide basic troubleshooting, support, and upgrades for AV systems across multiple locations.
• Ensure AV systems are functioning efficiently to support business meetings, presentations, and events.

10%

Supporting Legacy Systems

• Supporting and upgrading legacy systems used in CC OT (Operational Technology), laboratories, warehouses, and other critical areas.
• Help maintain or replace legacy systems to meet current standards and business needs.

15%

Assisting with Corporate Integration and Migration Projects

• Support the integration of corporate IT systems during mergers, acquisitions, or other organizational changes.
• Assist with migration projects to ensure smooth transitions with minimal disruption to business operations.

10%

IT and Cybersecurity Coordination Support

• Collaborate with IT and Cybersecurity teams to address and communicate security-related issues under supervision.
• Help ensure all security protocols and measures are followed and up-to-date.

5%

End-User Escalation Support

• Provide initial escalation support for end-user issues, ensuring timely and effective resolution with guidance from senior team members.
• Coordinate with distributed IT support teams to address and resolve technical problems.

10%

VIP User Support (5%)

• Assist in offering dedicated IT support to VIP users, ensuring their technical needs are met promptly and efficiently.
• Maintain a high level of customer service and responsiveness for VIP user issues.

10%

Ce poste est-il fait pour vous ?

Education

Education Level

Degree or Program of Study

Required/Preferred

Associate or Bachelors

Information Technology

Required

Licenses and Certifications

License/Certification

Time Frame

Required/Preferred

CompTIA A+ / CompTIA Network+ / Microsoft

Preferred

Work Experience

Experience

Years or Relevant Details

Required/Preferred

Supporting medium to large organizations with multiple sites

5

Required

Practical/Technical/Digital Knowledge

Description

Required/Preferred

Industrial Networks

Required

PLC Experience

Preferred

Problem Solving and able to multi-task

Required

Ability to troubleshoot

Required

Knowledge of IT Security / Cyber Security

Preferred

Leadership & communication skills

Description

Required/Preferred

Project Management in a high paced work environment

Required

Excellent Communication

Required

Mention légale

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.