A client of Insight Global is looking for a IT Support Technician to provides first level Technology and Data Innovation support for all end-users via telephone, email or chat. This individual will troubleshoot and resolves hardware, software, and voice/data communication systems issues. They will escalate calls when appropriate, write concise, and informative service tickets. They will be expected to follow up on all tickets in a timely manner and pursues issues through to resolution. This role requires experience using ticketing systems, writing technical support reports and documentation. This individual must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and network.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- 2-3+ years working as IT Support
- Experience troubleshooting and resolving hardware, software and voice/data communication systems issues.
- Experience working with a ticketing system.
- Experience writing technical support reports.
- Experience working with popular operating systems, application software, desktop and laptop computers, printers and networks.
- Bachelor's degree

Nice to Have Skills & Experience

This is a 6-month contract to hire. If there is not budget at the time of conversion the individual will be extended until the budget allows for conversion.

This is a hybrid role, the individual will be expected to go on-site.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.