IT Support Technician

Cherry Hill, New Jersey

Employer: Procom
Industry: 
Salary: Competitive
Job type: Full-Time
Job Description: IT Support Specialist

Location: Cherry Hill, NJ (Hybrid)

Employment Type: Full-time, Direct Hire

Salary: Competitive, with Full Benefits Package

Responsibilities:
  • User Support and Issue Resolution:
    • Provide first-level technical support to end-users, addressing system issues promptly and efficiently.
  • Ticket Management:
    • Create, update, and manage helpdesk tickets to ensure accurate tracking and timely resolution of technical issues.
  • Remote Support:
    • Offer remote assistance to end-users, troubleshooting technical issues and providing solutions efficiently.
  • Password / Voicemail Resets and Account Management:
    • Handle password resets, account lockouts, and user account management tasks promptly and securely.
  • Hardware Setup, Maintenance and Imaging:
    • Set up and maintain desktop computers, laptops, printers, and other peripheral devices for end-users.
  • Incident Escalation:
    • Escalate complex or unresolved issues to higher-level IT support or specialized technicians as necessary, ensuring swift resolution.
  • User Training and Support:
    • Provide basic guidance to end-users on IT best practices and common software applications to enhance user productivity and proficiency.
  • Documentation and Reporting:
    • Document issues, resolutions, and work processes to maintain accurate records and improve support processes.
  • Customer Service / End User Experience:
    • Provide support with a friendly and professional demeanor, ensuring a positive end-user experience throughout the support process.
  • Security Compliance:
    • Ensure all support activities comply with organizational security policies and procedures, including data protection and privacy regulations. Remain vigilant and report any security concerns promptly.
  • Collaboration with IT Team:
    • Work closely with other IT team members to ensure cohesive and efficient IT support across the organization, fostering teamwork and knowledge sharing.

    • Qualifications:
    • Bachelor's degree in Information Technology, Computer Science, or related field preferred.
    • Proven experience in providing technical support in a professional environment.
    • Strong knowledge of IT systems, hardware, and software applications.
    • Excellent problem-solving skills and ability to troubleshoot technical issues efficiently.
    • Strong communication skills, both verbal and written, with the ability to convey technical concepts clearly to non-technical users.
    • Customer service-oriented attitude with a focus on delivering high-quality support.
    • Ability to work independently and collaboratively in a fast-paced environment.
    • Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are a plus.
    Created: 2024-06-16
    Reference: L3zDHbRIizhG
    Country: United States
    State: New Jersey
    City: Cherry Hill

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