IT Support Technician
Cincinnati, Ohio
Employer: Total Quality Logistics
Industry: Information Technology
Salary: Competitive
Job type: Full-Time
About the role:
TQL is looking to add an IT Support Technician who is passionate about technology and customer service. Our technicians work directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced, team-oriented environment. They also manage new employee onboarding, including workstation setup and configuring Active Directory/Exchange Accounts.
What's in it for you:
What you'll be doing:
What you need:
Where you'll be: 4289 Ivy Pointe Blvd. Cincinnati, OH 45245
TQL is looking to add an IT Support Technician who is passionate about technology and customer service. Our technicians work directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced, team-oriented environment. They also manage new employee onboarding, including workstation setup and configuring Active Directory/Exchange Accounts.
What's in it for you:
- Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
- Advancement opportunities with customized career paths
- Access to the latest emerging technologies through Microsoft partnerships and Dell partnerships
- Reimbursement for continuous education and technical training
What you'll be doing:
- Providing frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app, and phone system issues
- Performing PC repairs, upgrades and reimaging on Dell OptiPlex Desktops and Dell Latitude Laptop systems
- Setting up new workstations and relocating existing ones (light bending/lifting required)
- Utilizing JIRA/SCCM to manage inbound support requests and software upgrades/rollouts
- When on-call, responding to after-hours calls from employees regarding technical issues
- Regular travel between 3 - 5 TQL Cincinnati locations providing on-site support and office moves
What you need:
- PC and Network knowledge/experience required
- IT-related college degree or comparable professional experience required
- Exceptional customer service skills and a passion for helping others
- Ability to multitask in a fast-paced environment with changing priorities
- Knowledge of Microsoft Office 2016 / Office 365 and Windows 10 is a plus
- A+ and/or Microsoft Certification highly preferred
Where you'll be: 4289 Ivy Pointe Blvd. Cincinnati, OH 45245
Created: 2024-09-14
Reference: 24102295
Country: United States
State: Ohio
City: Cincinnati
ZIP: 45219
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