IT Support Technician

[seattle, Wa, 98154], Washington

Employer: Saxon Global
Industry: 
Salary: Competitive
Job type: Full-Time
POSITION SUMMARY
  • Responsible for coordination & support of various IT processes and programs related to a variety of projects and initiatives within the IT Department.

DUTIES AND RESPONSIBILITIES
  • Carry out research on various technical subjects as requested by IT Team
  • Assist other IT teammates in supporting all users including the vessels and our international offices (Japan, China, Europe) employees.
  • Maintain corporate and vessel Active Directory
  • Install software/hardware on corporate and vessel computers.
  • Provides front line & Tiers 1 & 2 support to corporate and vessel users.
  • Image and deploy corporate desktops and laptops.
  • Maintain and perform audits of software, consumable, and non-consumable inventory, and accounts.
  • Setup new Employees
  • Train Users on new software and products when needed, either one-on-one or small group settings
  • Perform new user setup, department transfers and terminations.
  • Scan paper invoices into IT Mailbox
  • Manage inventory of peripherals, including keyboard/mice, monitors, headsets, speakerphones, and network/computer cables
  • Manage/Deploy desktops & laptops inventory according to company replacement policy on vessels and corporate/remote offices.
  • Be the first contact for users when they need help troubleshooting a problem. Triage incidents requests.
  • Manage Corporate Key Card Access System
  • Rack and Stack Hardware
  • Coordinate and set up IT/vendors meetings as needed including equipment needs, etc.
  • Participate in projects as assigned by IT Management
  • Escalate/Assign incident tickets to appropriate team members.

JOB INTERDEPENDENCIES
  • To be successful, the employee in this job will need to depend on, work closely with and partner with a number of others in the office and the vessels. These interdependencies include:
All Departments

COMPETENCIES/SKILLS REQUIRED

  • Excellent Customer Service skills
  • Knowledge of IT Systems, practices, and principles
  • Knowledge of IT General Controls (ITGC)
  • Knowledge of ITIL and ITSM
  • Strong competency with computers and all productivity software programs, particularly with Microsoft Windows applications
  • Strong technical knowledge of M365 Suite of products
  • Strong functional knowledge and experience with Microsoft SharePoint and Microsoft Office suite
  • Resourcefulness, organizational skill, and detail orientated.
  • Ability to handle administrative details independently.
  • Ability to prioritize tasks and meet critical deadlines.
  • Strong competency in conducting on-line research.
  • Strong will and desire to learn new technical skills.
  • Dependability with excellent time-management skills
  • Unquestionable ethics and sensitivity for confidential information
  • Ability to maintain perspective and approach challenges with flexibility and optimism.

EDUCATION/EXPERIENCE REQUIRED
  • 4+ years of relevant work experience preferred, not required.
  • Extensive computer software proficiency including Microsoft Word, Excel, PowerPoint, and Outlook Bachelor's Degree or equivalent.
  • A+ Certification desired
Created: 2024-04-30
Reference: SG - 87784
Country: United States
State: Washington
City: [seattle, Wa, 98154]

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