IT Systems Administrator

Job Description

The IT Systems Administrator role will have a key focus on administering and maintaining our organizations IT platforms, as well as providing end user support for over 300 users in a team-based environment, with a heavy emphasis on collaboration. The systems administrator's responsibilities include monitoring, supporting, maintaining, and troubleshooting hardware and software, and ensuring that all IT systems run with optimal performance.

Duties & Responsibilities

• Responsible for supporting and maintaining end user computing platforms and deployed applications.
• Implementing and maintaining numerous hardware platforms and applications.
• Desktop and notebook deployment and lifecycle management.
• Diagnosing and resolving hardware, software, and other system issues as they arise.
• Manage and resolve Teir 1 IT support tickets using Kaseya.
• Replacing and upgrading outdated systems when necessary.
• Monitoring system performance to ensure smooth operation.
• Researching and recommending new approaches to improve processes.
• Ensuring documentation is up to date and comprehensive.
• Assisting in the crafting and enforcing of policies related to endpoint functionality.
• Administration of Microsoft Office 365 (GCC environment).
• Supporting remote workforce.
• Collaborate with other members of the IT and Security teams to quickly resolve issues.
• Assist with and lead endpoint-focused projects.
• Apply analytical skills to solve complex technical problems and recommend solutions.
• Establish and maintain effective working relationships with company staff, suppliers, and business partners.
• Ability to juggle multiple priorities, change & adaptability in a fast-paced environment.
• Effectively communicate complex technical issues both orally and in writing.
• Availability outside of normal working hours to resolve emergency issues promptly.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

Technical Knowledge, Skills and Abilities:

• Experience with a Windows Active Directory (AD) environment, to include a solid understanding of TCP/IP, DNS, and GPOs.
• Assist with platform modernization, with an emphasis on Windows 11 and S2022.
• Experience with ERP systems, Oracle and Agile knowledge a plus.
• Familiarity with SQL a plus.
• Familiarity administrating Zscaler, AzureAD, Microsoft 365, SharePoint, Teams, Kaseya, Okta.
• Ability to prioritize a wide range of workloads with critical deadlines.
• Patient and professional demeanor, with a can-do attitude.
• Leads by example serving as role model for employees by maintaining a positive, productive, and approachable presence.
• Excellent interpersonal skills and an ability to interact successfully with a diverse work force.
• Demonstrates a high level of professional integrity and honesty as well as personal credibility.
• Complies with and ensures department compliance with Company health, safety, and environmental policies.
• Individual may be required to sit, stand, walk regularly and occasionally lift 0-30 pounds

Experience: Minimum of 1-3 years' experience in the IT industry, focused on systems administration and end user support.

Education: Bachelor's degree in Information Technology or Systems or relevant area of expertise desired.

Security: U.S. Person required (U.S. Citizen or Permanent Resident. May be required to obtain a security clearance.

About Smiths

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers' operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.

About Smiths Interconnect

Smiths Interconnect is a leading provider of technically differentiated electronic components, subsystems, microwave and radio frequency products that ensure high speed, secure connectivity of critical applications in the defence, aerospace, communications and industrial markets. Our microwave technology is used in radar, communication and surveillance systems that are mission-critical and operate in extreme environments in aerospace and defence. Our microwave components and connectors ensure optimal performance, durability and safety of space satellites. Our semi-conductor test products are used to test highly sophisticated semi-conductors and electronic circuits in communication systems, gaming products and computing devices. Our in-flight antenna systems give passengers internet connectivity gate-to-gate on planes around the world. Our connector and cable solutions ensure reliability of critical medical equipment, and safe operation of trains and transport systems.One of five divisions of Smiths Group, Smiths Interconnect employs over 2000 people. We have a global presence selling our products in over 50 countries with manufacturing facilities in nine countries and offices across North America, Europe and Asia.