Job Description

SUMMARY DESCRIPTION:

Staff in this job family provides all levels of user support and technology administration, including two-way radio, GPS, and school bus camera software for the Department of Transportation. Based on the assigned level, this work may include analyzing and resolving problems related to workstations, networks, servers, school bus software programs, and printers; performing systems analysis; designing and implementing configuration changes; and performing related duties as required or assigned. Receives general supervision from a team leader, supervisor, and/or school based administrator. May assist with the training of lower-graded employees, as assigned. May provide guidance and assistance to full, part-time and/or hourly employees, as required.

CERTIFICATE LICENSE:

A valid vehicle operator's license is required. Use of a personal vehicle is required due to the need to support multiple locations.

KNOWLEDGE, SKILLS, and ABILITIES:

Can demonstrate knowledge of principles, concepts, and methods of applicable computer technology and its most effective and efficient utilization; good knowledge of, or ability to quickly learn, instructional technology requirements; knowledge of standard microcomputer operating systems and the software used in a school in a school bus environment; knowledge of multiple microcomputer and network operating systems, and proficiency at standard desktop and communications applications and protocols; and ability to communicate effectively both orally and in writing. Knowledge of school bus programs (GPS, camera, 2-way radio). Possession of an appropriate, valid vehicle operator's license and employee-provided transportation is required. Knowledge of and the ability to meet the seven core competencies of the Supporting Services Professional Growth System (SSPGS).

EDUCATION, TRAINING, and EXPERIENCE:

Bachelors degree preferred. Experience in supporting users and technology administration required. Combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.