IT Technical Support Specialist (Hybrid - Saginaw, MI)

About the Role

Location: Saginaw, Michigan (Hybrid)

Are you looking to jump start / further your IT career? Morley's team of IT professionals offers growth opportunities, a positive environment, meaningful work and strong benefits.

As a Technical Support Specialist, you'll help Morley associates with all their computing needs.

• Use your problem-solving skills and technical know-how
• Ensure associates can work in an efficient and safe environment
• Help find solutions to technical issues so associates can provide fantastic service to our Fortune 500 clients

Hybrid Schedule

This is a hybrid role. You'll work on site at our Saginaw, Michigan, campus, most of the time, and work from home periodically. While on site, you'll work in a friendly, casual environment at our corporate office in Saginaw Township, close to shopping and restaurants. You'll also have access to our free on-site workout facility and enjoy perks such as tickets to local events.

What You'll Do

• Provide help desk and desktop application support
• Troubleshoot, upgrade and maintain PC desktop and laptop systems and peripherals
• Support System and Network Administrators in daily workloads
• Ensure that all desktop and laptop systems:
  • Are properly configured and tested before deployment
  • Have system connectivity and accessibility
  • Are tested and verified after deployment
• Provide operational documentation as needed for common operational tasks
• Provide all desktop operational support
• Implement security systems that will provide detection, prevention, containment and deterrence mechanisms to protect and maintain data integrity
• Support compliance in the areas of system security, user access, resource access and authentication
• Escalate items as needs require
• Assist in supporting all corporate email systems, calendaring and scheduling software
• Accept and execute all related and/or associated assignments and responsibilities as instructed by senior management

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).

Skills for Success

Required Skills

• A positive, self-starter attitude with a solid work ethic, strong attention to detail and ability to meet deadlines
  
• Excellent communication, problem-solving, organizational and interpersonal skills
  
• Familiar with:
  • Windows 10 and 11
  • Various web browsers
  • Printers
  • Active Directory
  • Remote desktop
• Some networking skills

Eligibility Requirements

• Able to work on site in Saginaw, Michigan, as needed
• Able to work 8 a.m. - 5 p.m. Eastern time, Monday - Friday. On occasion, after-hours or weekend support may be needed for high-priority or timely projects.
• Associate degree in computer science (or related field) - OR - one or more years of experience in computer support
• Proven expertise in supporting currently installed hardware platforms

Remote Work Requirements

• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

Why Join Our Morley Family

The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn rewards for meeting health goals)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance

Benefits to Make Your Life Easier

• Teladoc: Free online access to doctors 24/7
• Registered nurse 24/7 help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (online will) services

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.

Learn more about Morley from our associates' perspective. Visit https://morley.goodseeker.com/c/morley to view their stories.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

Notices

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork.
• Click here to view Morley's CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
• Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy.