Product Support Specialist

Position Summary

Responsible for providing technical guidance to customers primarily by telephone calls, e-mails and occasionally travelling to customer sites. This includes addressing customer inquiries regarding product application, installation and operation guidance, performance issues and returns. Will use the information gathered through these customer interactions to generate new product development ideas and proactively present to management for potential sales strategies.

Responsibilities

Essential Functions:
• Provide product, technical and application support to customers and distributors in timely manner.
• Maintain a detailed call log of all customers interactions and follows through the action items expeditiously.
• Create and maintain competitive part number cross-over matrices.
• Develop and present product training to field sales, distributors and customers.
• Work with Marketing to develop and revise product literature, catalogs and technical bulletins
• Support end users with information regarding distributor sales channels.
• Accompany and assist Parker Territory Managers and Distributors when required.
• Interacts with engineering, marketing and manufacturing to provide input on product design and quality enhancement.
• Evaluate customer complaints and refer to proper corrective action channel as required
• Monitor customer complaints and work with quality to insure customer response to product failure evaluation.
• Must continuously maintain the highest degree of customer service, throughput, product quality, technically appropriate advice and
documentation, and maintain technical advantage by participating yearly in industry technical conferences

Qualifications

Qualifications

- BS in a technical discipline.
• Minimum 2 - 3 years of experience in division related products. Must be accurate, methodical and well organized.
• Excellent P.C. skills with proficiency in Microsoft Excel, Word, PowerPoint.
• Strong verbal and written communication skills.
• Ability to travel as required.
• Must have demonstrated skills in working with customers and distributors.

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. This position is subject to meeting export compliance eligibility requirements.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination