The principal role of the Customer Service Student Assistant is to perform excellent customer service within the Jerry Falwell Library by answering basic directional, research, and computer or technical-related questions from all library customers. This is a professional position that demands courteous and polite interactions with the service population, and an obvious, vigilant posture while staffing the service desks. This position reports either to the Learning Commons Manager or Curriculum Library Manager.

Essential Functions and Responsibilities

1. This position reports directly to the Learning Commons Manager and Customer Service Supervisor.

2. Provides research assistance to customers in locating library resources using basic databases, electronic books, and computer searching techniques.

3. Gives basic technology assistance by troubleshooting computers, answering printer questions, and keeping printer paper stocked.

4. Performs general duties such as completing hourly counts, providing directions, and doing what is needed to maintain a clean and clutter-free environment conducive to study.

5. Completes special projects as assigned by supervisor.

6. Maintains a vigilant posture to identify customers who may need assistance and/or customers who may be exhibiting behavior that is problematic to other customers.

7. Demonstrates the ability to work in and with diverse populations, supporting an equitable and inclusive environment.

8. Remains abreast of existing and emerging technologies, processes, products, services, and leading industry performance benchmarks.

9. Works effectively as a team member, embracing and fostering LU's mission.

Qualifications, Credentials, and Competencies

Grade point average of 3.0 or above is preferred. At least one year of college education preferred. Work Study status is preferred. Previous customer service experience preferred. Second language proficiency preferred. Some knowledge of the Library of Congress classification and call number system preferred.