L2 Sales Operations Analyst

Cognizant is a large IT Consulting firm that leverages modern technologies to improve business operations, We are looking for a Sales Operations Analyst in San Jose. This role will be fully onsite, and only local candidates will be considered.

Role Responsibilities

• Resolve seller issues by triaging tickets adhering to established policies and guidelines
• Ownership and execution of day-to-day operational tasks or special projects effectively and in a timely manner
• Analysis and operational support for client's internal support platform to implement customer requests and troubleshoot issues
• Handle user escalations and collaborate with client partners and cross functional teams to deliver timely and complete solutions.
• Support to onsite / offshore teams, helping answer questions and resolve issues blocking resolution of customer requests
• Develop / maintain training materials and support by conducting training sessions
• Contribute weekly internal team meetings to discuss workflow improvements and to address team questions
• Be a subject matter expert for rules and processes pertaining to data governance, reactive workflows and help maintain training material and process documentation.
• Identify opportunities to improve processes effectiveness and efficiency and assist in the delivery of improvements to team workflows.

Minimum Qualifications

• 3-4 years of experience in Sales support operations, including SFDC support
• Education: Bachelors in any discipline
• Strong communication skills (written and verbal)
• Ability to step into a role that helps customers and team members navigate internal workstreams
• Proactive, flexible and uses good judgment and problem-solving to accomplish tasks on schedule with minimal direction and supervision

Preferred Qualifications

• Experience in Digital advertising, Customer support, Stakeholder management skills
• Adept proficiency in SQL
• Experience/knowledge of Google Ads space
• Experience managing vendor programs and identifying and executing process improvements.
• Comfortable navigating ambiguity and collaborating with others to find efficient solutions
• Ability to provide strategic insights and recommendations based on data analysis

Salary and Other Compensation:

The hourly rate for this position is between $18 - $21.63 per hour, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.