Lead Application Analyst

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Lead Application Analyst

Job Summary:

The Lead Application Analyst is responsible for enhancing, supporting, and maintaining an application within the UPHS health system. Responsibilities include leading a team of individuals through an application project; providing instruction on various technical topics to other team members, educating/training new hires, managing an application project through the entire project life cycle while meeting project deadlines and initiatives, and monitoring a project plan while reporting project changes and status to administration. Lead team members on optimization of the application through development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Serve as the resource for other application team members on technical and functional application analysis, defining system requirements, and developing logical date models using best practices for build and configuration, maintenance and data integrity. Work with cross functional teams and UPHS clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application. Ensure system changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications, and develop, plan and execute testing for supported applications. Communicates all necessary application changes, enhancements, and procedures to all necessary internal department teams.

Responsibilities:

• Develop a thorough understanding of UPHS applications.
• Leads a team of individuals through an application project by setting clear goals and objectives and allocating resources appropriately.
• Prepares project plan, monitors tasks and milestones and reports project changes/status to IS Manager.
• Works with IS Application Manager to develop new policies and procedures relating to system design, enhancements, change control, and maintenance of the application.
• Participates in new hire application training, mentoring and instruction on internal processes and educates application analysts on various projects; including testing, documenting, and configuration within the application.
• Interprets and analyzes complex workflow/system requirements in order to design, configure, test and implement application solutions.
• Defines system requirements and develops logical data models using best practices for build and configuration, maintenance and data integrity.
• Creates and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application.
• Develops, and executes test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes.
• Leads the team in system upgrades and scheduled vendor releases as requested to enhance the application and meet project objectives.
• Develops departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to appropriate personnel.
• Works independently on complex projects completing within the designated timeframe and under minimal guidance.
• Provides ongoing support and maintenance as assigned.
• Ensures all regulatory requirements are met.
• Comply with all applicable guidelines, policies and procedures of IS and UPHS to ensure necessary controls, documentation and audit trails.

Credentials:

• Vendor Certification (Preferred).

Education or Equivalent Experience:

• Bachelor's Degree (Required).
• 3+ years of related experience (Required).
• Experience in healthcare IT (Preferred).

Skills & Abilities:

• Strong customer service orientation and ability to follow through issues to resolution.
• Ability to effectively implement and manage projects and personnel.
• Knowledge of basic hardware configurations, database management tools and query language.
• Ability to troubleshoot, research and solve technically challenging problems involving integrated systems.
• Detail oriented, strong analytical, organizational, and problem solving skills required.
• Ability to analyze, diagnose, suggest and implement process changes.
• Ability to interact with all levels of healthcare personnel to include: IT management staff, consulting staff, clinicians, clinical administrators, etc.
• Clinical applications experience in either an application support or implementation role preferred.
• Strong with process improvement and project management skills.
• Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment preferred.
• Must be able to function as part of a team providing a high level of quality service to clients.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.