Systems Analyst - Senior(Application Support)

Pittsburgh, Pennsylvania

Employer: UPMC Senior Communities
Industry: Corporate Services
Salary: Competitive
Job type: Full-Time
Purpose:

Under the general direction of the management team and senior staff of the Enterprise Dev Services IT department, the Systems Analyst - Senior /Application Support requires a proficient level of experienced analytical services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs. This position has been created to support the Net New Technology package in the patient rooms at Presbyterian Tower (New Construction).

HYBRID WORK MODEL:

Generally - 80% Work from Home, 20% Work from Quantum (Pittsburgh, PA) - there will be projects related meetings onsite in Oakland (Pittsburgh, PA) as well.

Responsibilities:
  • Support the brand new PatientIQ software application. This means supporting both our user base/stakeholders and representing UPMC in a relationship with the vendor.
  • Project Management - Take ownership of a project and have the ability to distribute tasks to team members and meet milestone completion. Update all project management and time tracking tools accordingly.
  • Vendor Relationships - Interact with vendors (technical issues, project initiatives) independently, as necessary. Ability to act as the point person for issue escalation.
  • Process Improvement - Ability to manage process improvement efforts. Create and update processes, as necessary. Ability to independently recognize opportunity for process improvements.
  • Application Upgrades and Implementation - Identify new functionality and/or hardware requirements related to application upgrades and implementations.
  • Change Management - Document and Implement a Change Management process for assigned software applications.
  • Systems Integration - Will have a large responsibility in Systems Integration. Will be responsible for the coordination of tasks and resources related to system integration, validation of testing and implementation. This will be performed in accordance with system-wide competencies/behaviors.
  • Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • End User Training - Ability to create training content. Facilitate more detailed user training sessions. Ability to train peers.
  • Mentorship - Mentor less experienced team members. Communicate with the business/act as business analyst.
  • Documentation - Complete detail-oriented documentation for new and moderately complex processes. Responsible for the quality and validity of produced documents. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
  • Second and Third Level Support - (Including Maintenance Activities) Independently triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues.
  • Test Plans - Creates test plans. Responsible for review and validation of functionality. Report back any problems. Create and/or manage cutover plans including downtime, etc. Responsible for evaluating impact and coordinating efforts across multiple platforms as necessary.
  • SDLC (System Development Life Cycle) - Have a proficient understanding of multiple system/application development life cycles.
  • Data Confidentiality/Security - always Maintain confidentiality of sensitive information.
  • Data Quality - always Maintain data quality.
  • Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.
  • Self-Development - Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
  • Ability to handle problem management as appropriate.
  • Performs other duties as assigned.


Qualifications:

  • Typically has 5+ years' experience with modern technology and application support through education or practical experience.
  • Highly driven and self-motivated to exceed expectations.
  • Ability to work independently and in a team-based environment.
  • Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
  • Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
  • Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.

Highly/Strongly Preferred Experience (Not Requirements):
  • Experience in Healthcare (Provider side); working with Technologies in a hospital setting.
  • Systems Integration Experience

Preferred Qualifications (Not Required):
  • Cursory knowledge in working with API's (Rest/SOAP)
  • Experience working with Non-Relational Databases (NOSQL)
  • Experience working with Middleware
  • UNIX/LINUX Experience
  • Cursory understanding of the OSI Model and Networking
  • Experience working with High- Available applications
  • Project Management Experience
  • Experience presenting in front of senior leaders/C-Suite

Licensure, Certifications, and Clearances:
NA

UPMC is an Equal Opportunity Employer/Disability/Veteran
Created: 2024-09-05
Reference: 6317364945
Country: United States
State: Pennsylvania
City: Pittsburgh
ZIP: 15216

About UPMC Senior Communities

Founded in: 1893
Number of Employees: 110000

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