Lead Information Technology Systems Specialist - Public Works

ABOUT THIS POSITION

The Public Works Department (PWD) strives to improve the quality of life in Phoenix through the efficient delivery of outstanding solid waste, fleet, and facilities services. In 2024, Forbes magazine named the City of Phoenix one of America's Best-In-State Employers.

City of Phoenix technology professionals work on critical systems that allow us to support and provide services to Phoenix residents and businesses. Public Works Information Technology (PWIT) offers technical support for more than 110 applications essential for fleet and facilities management operations.

The Public Works Department is seeking a Lead Information Technology Systems Specialist (LITSS) to guide the technological direction of the department by constructing business plans, overseeing IT professionals, developing and implementing strategies for technology projects, evaluating new technology solutions, and addressing technology lags within existing systems that need to be updated. This position will provide leadership in establishing services following the Information Technology Infrastructure Library (ITIL) service framework and demonstrate a continuous improvement mindset to increase the effectiveness of our services to the benefit of our internal customers.

Operational activities will include oversight of the Badge Imaging Office, LAN administration, technical support, IT management tools, Active Directory (AD), user identity, user device procurement, cyber security, work order ticketing, along with server and storage coordination. In addition, the role is responsible for IT incident response to restore services as quickly as possible while working to identify root-cause post incident in collaboration with Information Technology Services.

Success in this role requires excellent communication and collaboration with department operations, executive staff, and other Information Technology Service Teams. Attention to detail, problem-solving, driving with metrics/analytics, ITIL service methodology, collaboration, team development, vendor management, proactive planning, resource and task management, and strong execution skills are required to deliver on the goal of this position.

IDEAL CANDIDATE

• Exceptional management skills and the ability to produce creative solutions.
• Display diplomacy, excellent communication skills and a high emotional intelligence.
• Proven track record of driving for results and taking initiative to affect change in business services.
• Demonstrated ability to identify complex customer needs and provide consulting for IT solutions.
• Team-oriented, results-driven, and the ability to collaborate with a diverse group of stake holders. Accountability of self and team members is a requirement.

SALARY

Pay Range: $102,668.80 to $151,694.40 annually.

Hiring Range: $102,668.80 to $137,592.00 annually.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

BENEFITS

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 007 Benefits

MINIMUM QUALIFICATIONS

• Three years of experience developing, evaluating, using, and maintaining technical system hardware and software.
• AND Bachelor's degree in computer science, math, or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• The City job description can be found here .
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• C andidates who receive a conditional offer of employment must be fingerprint ed and will have their fingerprint s used to check the Criminal History Records of the State of Arizona Department of Public Safety and the Federal Bureau of Investigation. Any records returned will be reviewed to determine the candidate's suitability for the job.
• For information regarding pre-screening and driving positions, click here .

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:

Experience with:

• Three or more years supervising technical personnel and overseeing and managing IT operations, systems, and infrastructure for a large organization.
• Proven experience providing technological direction, implementing strategies for technology projects, and evaluating new technology solutions.
• Demonstrated ability to present complex technical issues, key risks, and recommendations to senior-level management in a non-technical manner.
• IT in public sector organizations.
• Building relationships with stakeholders.

RECRUITMENT DATES

Recruitment closes October 15, 2024. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix .
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• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .

REFERENCE

Lead Info Tech Systems Spec, JC:09580, ID# 55755, 09/30/24, USM, AJ, Benefits:007

Building the Phoenix of tomorrow.

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.