Lead Patient Financial Representative

Location:Lee Memorial Hospital -2776 Cleveland AveFort Myers FL 33901

Department: Registration Services

Work Type: Full Time

Shift: Shift 1/5:00:00 AM to 3:30:00 PM

Minimum to Midpoint Pay Rate:$17.34 - $21.67 / hour

Summary

As a first point of access for Lee Memorial Health System this position acts as a lead resource for our Emergency Department Financial Counselors. Working collaboratively with care givers and performing bed side registrations these individuals coordinate assignments ensure completion and prioritization. These individuals are also responsible for screening for possible assistance through government and/or financial assistance programs. This job requires the ability to be multi-task oriented while using critical thinking skills to appropriately handle complexity and stress while displaying excellent customer service at all times. These team members also assist with departmental training and act as lead resource for staff in the absence of management.

Requirements

Educational Requirements

Degree/Diploma Obtained
Program of StudyRequired/
Preferredand/or
High School Diploma or Equivalent
Requiredor

Additional Requirements
Post high school training and prefer Associates Degree or in the process of obtaining degree.
Experience Requirements

Minimum Years Required
Area of ExperienceRequired/
Preferredand/or
1 Year
Customer ServiceRequiredand
2 Years
HealthcareRequiredor
2 Years
SchedulingRequired
Additional Requirements
Experience with Epic is preferred.
State of Florida Licensure Requirements

Licenses
Required/
Preferredand/or
Not Required

Certifications/Registration Requirements

Certificates/Registrations
Required/
Preferredand/or

US:FL:Fort Myers