Learning Management System Associate - OPS

Department

FAMU-FSU College of Engineering (College Computing Services)

Responsibilities

Provides excellent service to our College customers (faculty, staff and students), primarily related to our Learning Management System, Canvas, and related tools and technologies. Assists with Canvas administrative tasks. Responds to user support requests. Assists with the development of documentation and training materials. Assists with other support areas, as needed.

Qualifications

High school diploma or equivalency and two years of customer service experience. Strong Customer Service orientation and commitment. Some meaningful experience providing support for end-user computing technologies. Solid troubleshooting mindset. Excellent communication skills. Experience working successfully in a team-oriented environment. Intermediate computer skills and experience with Microsoft Windows OS, and Microsoft Office (especially Word and Excel.

Preferred Qualifications

Experience with a Learning Management system, preferably Canvas. Solid writing skills.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!

Learn more about our university and campuses.

Anticipated Salary Range

$16.00/hr. - $16.50/hr. (depending on experience)

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an OPS/temporary job.

Based on the duties, this position may require completion of a criminal history background check .

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at : https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf .