Level 1 Help Desk

Insight Global is looking for a level 1 help desk to join a large asset management client on a 3 month contract based in San Francisco 5 days a week on site. The successful candidate will be responsible for managing level 1 requests in the SF office using ServiceNow, active directory and SCCM. The average tickets and calls per day to be resolved are 10 tickets and 10 calls per day.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience
- 2+ years experience working in level 1 help desk roles
- Experience with ServiceNow ticketing system
- Experience with SCCM and Active Directory to manage groups, onboarding/offboarding requests, and create service accounts.
- Strong communication skills both written and verbally

Nice to Have Skills & Experience
- Previous experience working in the asset management/financial industry

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.