Level 2 Desktop Support Technician

A large utility company is seeking an experienced Desktop Support Technician to join their team onsite 5 days a week in Mechanicsburg, PA. This candidate will be responsible for taking care of ticketing escalations for different types on software and hardware including PCs, Laptops, iPads, iPhones, Microsoft, Teams, Outlook, etc. The ideal candidate will have great communication skills and work ethic as they will be working with all types of internal and external customers from entry level to Executive level.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

Ability to work onsite 5 days a week from 7:30-4:30
Ticketing escalations and prioritization
Troubleshooting hardware and software PCs, computers, apple products - iPhone & iPad, Citrix Workspace installs, SCADA RAS Access, VPN and wifi/network connectivity
Experience with provisioning and licensing requirements for new hires
Good personality and work ethic

Nice to Have Skills & Experience

AV troubleshooting
remote troubleshooting using bomb guard is preferred

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.