Library Assistant I Seasonal: Public Service (Circulation, Youth & Family Services)

The Library Assistant I position requires exemplary customer service skills and a commitment to outstanding service.
The Chesapeake Public Library ( CPL ) is seeking individuals with a heart for the community who share our mission to build bridges to discovery through professionalism, collaboration, curiosity, communication, and solution focused service to join our team as a Library Assistant I.
CPL prides itself on exemplifying the City of Chesapeake CARES (Courtesy, Attentiveness, Responsiveness, Empowerment, Stewardship) standards to our internal and external customers. The ideal candidate for a library position is someone with a commitment to service who possesses a growth mindset and is looking for a career focused on service to others.
Library Assistant I responsibilities include:
• Assisting patrons in the library and on the phone with selecting and locating library materials and general library information.
• Library Account Maintenance- Issuing library cards to patrons, charging, and discharging library materials.
• Receives, inspects, sorts, and processes library materials.
• Shelving materials, reading shelves, weeding, emptying book drops, pulling holds, and performing other tasks related to routine collection maintenance.
• Assisting with programs and special events.
•Assisting with providing quality services for children, young adults, and teens.
•Assisting with the promotion of literacy and STEM / STEAM programming.
• Instructing patrons on self-checkout equipment and basic computer needs, including printing and faxing.
• Collecting daily statistics.
• Performing basic computer troubleshooting, including entering help desk tickets, as needed.
• Creating and maintaining library displays.
• Attending training to stay abreast of technology, programs, databases, services, and procedures.
• Providing homework help, research support, and computer assistance.
•Promoting CPL services and programs using approved social media; and participating in CPL system-wide committees.
• Performs other duties as assigned.

Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT :
Requires instruction that is sufficient for satisfactory job performance.
EXPERIENCE REQUIREMENT :
In addition to satisfying the vocational/education standards, this class requires a minimum of three months of related, full-time equivalent experience in public libraries or customer service-related industry or volunteerism equivalent to 6 months' part-time work experience.
SPECIAL CERTIFICATIONS AND LICENSES :
Depending on departmental operational requirements, may require valid driver's license and driving record in compliance with the City Driving Standards .
SPECIAL REQUIREMENTS :
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or city-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications
The ideal candidate is skilled at delivering excellent customer service; the candidate should enjoy working and assisting customers of all ages and backgrounds. Interested applicants should exhibit computer proficiency.